中国医院
中國醫院
중국의원
CHINESE HOSPITALS
2015年
2期
48-50
,共3页
不良事件报告系统%患者安全%医疗质量体系
不良事件報告繫統%患者安全%醫療質量體繫
불량사건보고계통%환자안전%의료질량체계
adverse event reporting system%patient safety%medical quality system
目的:通过医院不良事件内部报告系统的搭建与推广,最大限度保障患者安全,提高医院服务质量。方法:搭建了以OA系统为依托的不良事件上报平台,由质量控制中心统一管理,内容涵盖医疗、护理、行政、后勤、总务、保卫等各部门,通过制度修订、流程梳理、全员培训等措施进行推广运行。结果:不良事件上报系统运行以来,不同岗位的医务人员实际上报各类不良事件例数均有明显增加,应用不良事件上报系统的能力大幅增强。结论:良好的不良事件报告系统可以促进全院质量体系的改进,防止差错的再次发生,最大限度保障患者安全。
目的:通過醫院不良事件內部報告繫統的搭建與推廣,最大限度保障患者安全,提高醫院服務質量。方法:搭建瞭以OA繫統為依託的不良事件上報平檯,由質量控製中心統一管理,內容涵蓋醫療、護理、行政、後勤、總務、保衛等各部門,通過製度脩訂、流程梳理、全員培訓等措施進行推廣運行。結果:不良事件上報繫統運行以來,不同崗位的醫務人員實際上報各類不良事件例數均有明顯增加,應用不良事件上報繫統的能力大幅增彊。結論:良好的不良事件報告繫統可以促進全院質量體繫的改進,防止差錯的再次髮生,最大限度保障患者安全。
목적:통과의원불량사건내부보고계통적탑건여추엄,최대한도보장환자안전,제고의원복무질량。방법:탑건료이OA계통위의탁적불량사건상보평태,유질량공제중심통일관리,내용함개의료、호리、행정、후근、총무、보위등각부문,통과제도수정、류정소리、전원배훈등조시진행추엄운행。결과:불량사건상보계통운행이래,불동강위적의무인원실제상보각류불량사건례수균유명현증가,응용불량사건상보계통적능력대폭증강。결론:량호적불량사건보고계통가이촉진전원질량체계적개진,방지차착적재차발생,최대한도보장환자안전。
Objective:To mostly assure patient safety and promote medical quality by constructing and implementing adverse events internal reporting. Methods:Adverse event reporting system was constructed that OA system as the platform, quality control center as the supervisor and covering departments of clinical department, nursing, administration, logistics, general affairs and security. Institution amendment, procedure arrangement, staff training and other measures were carried out for the promotion and operation of the platform. Results:adverse events reporting are significantly increased after implementing the system. Conclusion:A well-operated adverse event reporting system can help the improvement of healthcare quality system, prevent the recurrence of similar malpractice, and mostly safeguard patients’ safety.