移动通信
移動通信
이동통신
MOBILE COMMUNICATIONS
2015年
1期
91-96
,共6页
多媒体客服%客户服务系统%多媒体网关
多媒體客服%客戶服務繫統%多媒體網關
다매체객복%객호복무계통%다매체망관
multimedia service%client service system%multimedia gateway
阐述了构建移动互联网环境下的中国电信多媒体智能客服系统的总体思路及实施方案；通过建设具有多渠道接入、多渠道协同、统一全面的客服视图、多方位智能化应用的多媒体智能客服系统，满足移动互联网环境下客户服务需求，实现主动、智能、开放、交互服务，显著改善客户感知。
闡述瞭構建移動互聯網環境下的中國電信多媒體智能客服繫統的總體思路及實施方案；通過建設具有多渠道接入、多渠道協同、統一全麵的客服視圖、多方位智能化應用的多媒體智能客服繫統，滿足移動互聯網環境下客戶服務需求，實現主動、智能、開放、交互服務，顯著改善客戶感知。
천술료구건이동호련망배경하적중국전신다매체지능객복계통적총체사로급실시방안；통과건설구유다거도접입、다거도협동、통일전면적객복시도、다방위지능화응용적다매체지능객복계통，만족이동호련망배경하객호복무수구，실현주동、지능、개방、교호복무，현저개선객호감지。
In this paper, the general idea and implement plan of China Telecom multimedia intelligent client service system in the environment of mobile Internet are expounded. To construct comprehensive client view with multi-channel access and multi-channel synergy, as well as multimedia intelligent client service system with all-round intelligent applications, can satisfy the demands of clients in the environment of mobile Internet such that client perception would be significantly improved based on proactive, intelligent, open and interactive services.
