医药前沿
醫藥前沿
의약전연
YIAYAO QIANYAN
2014年
27期
9-10
,共2页
手术室%护理%满意度
手術室%護理%滿意度
수술실%호리%만의도
Operation room%Nursing%Satisfaction
目的：通过对手术患者护理工作满意度调查，分析工作中存在的不足而提出积极有效的应对措施。方法：采用问卷调查方式，对手术患者进行满意度调查，将调查表中对护理工作不满意的因素进行分析并提出改进措施。结果：患者对手术室护理工作不满意的因素依次是“您知道负责您手术的护士吗”“当您入手术室时，接待您的护士是否向您作自我介绍”“护士是否给您介绍麻醉医生及麻醉方式”“护士是否与其他医护人员谈论与手术无关的话题”等，针对反馈意见提出改进措施。经过持续质量改进后，满意度由初81.4%上升到96.5%.（P<0.05）。结论：通过对手术患者进行手术室护理工作满意度调查分析，针对影响满意度因素，了解手术患者的反馈意见，促使护士长及时发现护理工作中的问题，并采取有效地改进措施，提升手术室服务内涵，拉近了护患之间的沟通距离，使手术室护理工作质量进一步提高，满意度也随之明显上升。
目的：通過對手術患者護理工作滿意度調查，分析工作中存在的不足而提齣積極有效的應對措施。方法：採用問捲調查方式，對手術患者進行滿意度調查，將調查錶中對護理工作不滿意的因素進行分析併提齣改進措施。結果：患者對手術室護理工作不滿意的因素依次是“您知道負責您手術的護士嗎”“噹您入手術室時，接待您的護士是否嚮您作自我介紹”“護士是否給您介紹痳醉醫生及痳醉方式”“護士是否與其他醫護人員談論與手術無關的話題”等，針對反饋意見提齣改進措施。經過持續質量改進後，滿意度由初81.4%上升到96.5%.（P<0.05）。結論：通過對手術患者進行手術室護理工作滿意度調查分析，針對影響滿意度因素，瞭解手術患者的反饋意見，促使護士長及時髮現護理工作中的問題，併採取有效地改進措施，提升手術室服務內涵，拉近瞭護患之間的溝通距離，使手術室護理工作質量進一步提高，滿意度也隨之明顯上升。
목적：통과대수술환자호리공작만의도조사，분석공작중존재적불족이제출적겁유효적응대조시。방법：채용문권조사방식，대수술환자진행만의도조사，장조사표중대호리공작불만의적인소진행분석병제출개진조시。결과：환자대수술실호리공작불만의적인소의차시“니지도부책니수술적호사마”“당니입수술실시，접대니적호사시부향니작자아개소”“호사시부급니개소마취의생급마취방식”“호사시부여기타의호인원담론여수술무관적화제”등，침대반궤의견제출개진조시。경과지속질량개진후，만의도유초81.4%상승도96.5%.（P<0.05）。결론：통과대수술환자진행수술실호리공작만의도조사분석，침대영향만의도인소，료해수술환자적반궤의견，촉사호사장급시발현호리공작중적문제，병채취유효지개진조시，제승수술실복무내함，랍근료호환지간적구통거리，사수술실호리공작질량진일보제고，만의도야수지명현상승。
Objective: To investigate the nursing job satisfaction of surgical patients, and analysis the shortcomings in the work to propose the effective measures to deal with the problems. Methods: A questionnaire survey of surgical patients satisfaction surveys , questionnaires would be analyzed in the views of care factors and propose improvements . Results : Patients on operating room nursing job dissatisfaction factors folowed by " You know your surgical nurse who in charge of it ," "When you enter the operating room , whether the reception nurse introduce herself to you or not ," " Whether the nurse introduce anesthetist and anesthesia to you or not , " " Nurses and other medical staff are talking about nothing to do with the topic of surgery ", etc. In response to feedback we put forward the improvement measures. By continuous quality improvement, satisfaction rose from the beginning of 81.4% to 96.5%. (P<0.05). Conclusion: By the analysis of operation room nursing job satisfaction survey of surgical patients, in view of the influence factors of satisfaction, understanding the feedback of surgical patients, promote the head nurse find problems in nursing work timely and take effective measures to improve and enhance the operating room service connotation , closer the communication distance between nurses and patients , so that the quality of nursing in operation room is improved further , and satisfaction would be rosed significantly also.
