CAJ | 학술논문

从分析顾客价值、企业能力以及企业竞争优势间的关系入手，构建石油工程技术服务企业能力评价体系并运用层次分析法识别其关键能力要素。通过选取国内外有影响的石油工程技术服务企业进行对标分析，探讨构建石油工程技术服务企业一体化服务能力的基本架构，并对一体化服务能力的核心要素构成进行分析研究，认为构建基于业务链延伸和定制的工程技术一体化服务能力是适合于中国石油工程技术服务企业提升国际竞争优势的有效模式。
종분석고객개치、기업능력이급기업경쟁우세간적관계입수，구건석유공정기술복무기업능력평개체계병운용층차분석법식별기관건능력요소。통과선취국내외유영향적석유공정기술복무기업진행대표분석，탐토구건석유공정기술복무기업일체화복무능력적기본가구，병대일체화복무능력적핵심요소구성진행분석연구，인위구건기우업무련연신화정제적공정기술일체화복무능력시괄합우중국석유공정기술복무기업제승국제경쟁우세적유효모식。
It is believed that business capabilities constitute a great part of the sustaining business competi -tiveness .Based on the analysis of the relations between customer value ,business capabilities and the firm ’ s competitive advantage ,this paper proposes an evaluation system for business capabilities of petroleum en-gineering and technology service companies and identifies the key elements of the core business capabilities with the method of Analytic Hierarchy Process (AHP) .This paper employs Benchmarking analysis to ana-lyze the worldwide influential petroleum companies and evaluate their business capabilities ,and develops a framework of integrated business service mode for petroleum industry .The core elements of the integrated business service mode are analyzed and the results show that the integrated service mode based on customiz -ing and extending business chain suits for the promotion of the international business competitiveness of China’s petroleum engineering & technology service companies .