CAJ | 학술논문

Call center 在电子商务企业中起到开发新客户，维护老客户，新签客户的作用，在庞大的B2B电子商务企业内部管理中起到了数据分析，人员管理的作用，帮助企业更快更迅速的做出反应。本文主要研究通过Call center如何使]电子商务企业做到最大化运营，从企业内部管理到客户管理，如何做到产品优化创新，以保持企业最大化发展。
Call center 재전자상무기업중기도개발신객호，유호로객호，신첨객호적작용，재방대적B2B전자상무기업내부관리중기도료수거분석，인원관리적작용，방조기업경쾌경신속적주출반응。본문주요연구통과Call center여하사]전자상무기업주도최대화운영，종기업내부관리도객호관리，여하주도산품우화창신，이보지기업최대화발전。
Call center to develop new customers in the electronic commerce enterprise,the maintenance of the old customers,new customers to sign function,the data analysis in the internal management of B2B e-commerce enterprises in the great role,staff management,help enterprises to more quickly respond.This paper mainly studies the Call center how to make e-commerce enterprise achieve maximum operation,from the enterprise internal management to customer management,how to optimize the product innovation,in order to maintain their maximum development.