CAJ | 학술논문

阐述了高校档案馆存在的一些与用户期望不相符合的问题，如服务内容常规化且特色服务资源稀缺、服务方式以被动为主而主动服务意识淡薄、服务手段落后且服务效率不高等，提出了用户需求导向的高校档案馆服务策略，包括整合档案资源以优化馆藏结构、树立知识管理理念进一步挖掘档案知识、确立个性化服务意识与创造档案品牌形象、充分利用档案网络扩大信息辐射面、建立用户反馈机制进一步提升服务水平等。
천술료고교당안관존재적일사여용호기망불상부합적문제，여복무내용상규화차특색복무자원희결、복무방식이피동위주이주동복무의식담박、복무수단락후차복무효솔불고등，제출료용호수구도향적고교당안관복무책략，포괄정합당안자원이우화관장결구、수립지식관리이념진일보알굴당안지식、학립개성화복무의식여창조당안품패형상、충분이용당안망락확대신식복사면、건립용호반궤궤제진일보제승복무수평등。
This paper expounds some problems that do not conform with user expectations existing in college archives such as routinized service contents and scarce featured service resources, passive service mode on priority and weak consciousness of active service, and backward service means and low service efficiency, etc., and puts forward some user demand oriented service strategies for college archives including the integration of archives resources for optimizing the collection structure, the establishment of the concept of knowledge management for further mining the archives knowledge, the establishment of personalized service consciousness and the creation of archives’ brand image, the full use of the network archives for expanding information radiating surface, and the establishment of user feedback mechanism for further enhancing the service level, etc.