CAJ | 학술논문

网络舆情危机是一种网络负面舆情的极化状态，它对我国社会的和谐稳定构成新的挑战。社会心态和网络舆情危机的发生具有内在关联性，不良的社会心态往往是网络舆情危机产生的直接诱因。因此，从社会心态的角度对网络舆情危机加以分析，认识和把握不良社会心态的形态和特征，制定相应的心理疏导策略，加强预防和处置工作，有助于提高网络舆情危机应对的针对性和时效性。
망락여정위궤시일충망락부면여정적겁화상태，타대아국사회적화해은정구성신적도전。사회심태화망락여정위궤적발생구유내재관련성，불량적사회심태왕왕시망락여정위궤산생적직접유인。인차，종사회심태적각도대망락여정위궤가이분석，인식화파악불량사회심태적형태화특정，제정상응적심리소도책략，가강예방화처치공작，유조우제고망락여정위궤응대적침대성화시효성。
The network public opinion crisis is the polarization state of a negative network public opinion, it pos-es new challengess for our social harmonious stability. Social mentality and network public opinion crisis has intrinsic relevance, undesirable social mentality is often a direct cause of network public opinion crisis. Therefore, from the perspective of social mentality to analyze the network public opinion crisis, understanding and grasping the form and characteristics of undesirable social mentality, formu-lating corresponding psychological counseling strategies to strengthen the prevention and disposition, help to improve the pertinence and validity of the network public opinion crisis response.