CAJ | 학술논문

目的：探讨医院护理学生护患纠纷原因及应对措施，防范护理纠纷的发生，促进医院全面发展。方法回顾性分析近3年107例医院发生护理学生护患纠纷的原因。结果近年来医院护理学生护患纠纷发生有上升趋势，其中护患沟通和服务态度不到位引起的达57%，并对此提出了针对性的防范措施。结论加强护理学生护患沟通，提高服务意识，改善服务态度，增强法制安全教育，规范执业行为，提高护理学生综合素质和护理质量是减少护患纠纷的关键。
목적：탐토의원호이학생호환규분원인급응대조시，방범호리규분적발생，촉진의원전면발전。방법회고성분석근3년107례의원발생호이학생호환규분적원인。결과근년래의원호이학생호환규분발생유상승추세，기중호환구통화복무태도불도위인기적체57%，병대차제출료침대성적방범조시。결론가강호이학생호환구통，제고복무의식，개선복무태도，증강법제안전교육，규범집업행위，제고호이학생종합소질화호리질량시감소호환규분적관건。
Objective To investigate the causes and countermeasures of medical disputes between nursing students and patients in hospitals, which will prevent the occurrence of the disputes and promote the comprehensive development of the hospitals. Methods The causes of 107 cases of medical disputes between nursing students and patients during the last three years in hospitals was analyzed. Results In recent years, there was an upward trend in medical disputes be-tween nursing students and patients, in which 57%were caused by poor communication and service attitude. And some preventive measures were put forward. Conclusion To strengthen the communication between nursing students and pa-tients, improve service awareness, better service attitude, enhance the legal safety education, regulate the profession practice and improve the comprehensive quality and nursing quality of nursing students are the key factors in reducing the nurse-patient disputes.