CAJ | 학술논문

目的：：心脏介入手术流程的优劣关系到内、外部顾客(医务人员、患者)的满意度和医：的工作效率。本课题对心脏介入手术室工作流程进行分析与改进，旨在提高工作效率与质量。方法：选取流程再造后接受心脏介入的手术患者246例作为观察组，流程再造前接受心脏介入的患者210例作为对照组，比较流程再造前后心脏介入室首台手术等待时间、连台手术间隔时间及每日每手术间台次、患者的遵医行为、不良事件发生率等客观指标及满意度，观察流程再造的效果。结果：流程再造提高了心脏介入手术室的服务质量和工作效率(P<0.05)，不良事件发生率减少(P<0.05)，患者和手术室工作人员满意度提高(P<0.05)。结论：流程再造是适应学科发展和医：管理的必要内容，是提升医：竞争力的客观要求。
목적：：심장개입수술류정적우렬관계도내、외부고객(의무인원、환자)적만의도화의：적공작효솔。본과제대심장개입수술실공작류정진행분석여개진，지재제고공작효솔여질량。방법：선취류정재조후접수심장개입적수술환자246례작위관찰조，류정재조전접수심장개입적환자210례작위대조조，비교류정재조전후심장개입실수태수술등대시간、련태수술간격시간급매일매수술간태차、환자적준의행위、불량사건발생솔등객관지표급만의도，관찰류정재조적효과。결과：류정재조제고료심장개입수술실적복무질량화공작효솔(P<0.05)，불량사건발생솔감소(P<0.05)，환자화수술실공작인원만의도제고(P<0.05)。결론：류정재조시괄응학과발전화의：관리적필요내용，시제승의：경쟁력적객관요구。
Objective: Quality of intervention operation process is directly related to the satisfaction of the internal and external customers ( patients and doctors ) and efficiency of the hospital. The aim of this investigation is how to increase work efficiency and quality through optimizing cardiac intervention operation processes. Methods: Patients were divided into two groups. The control group was received the primary process, and the observation group was received the reengineering process. The efficiency of work, percentage of satisfaction and incident rate of adverse event were detected by questionnaire. Results: Management of cardiac intervention operation processes could increase the quality and efficiency of medical service in hospital A. Conclusion: The theory of business process optimization and management could be applied into the practical work.