现代医院
現代醫院
현대의원
MODERN HOSPITAL
2015年
4期
123-124
,共2页
走动式管理%门诊管理
走動式管理%門診管理
주동식관리%문진관리
Walking -around Management%Clinic Management
目的：分析门诊管理中存在的问题，改变门诊传统管理模式，为门诊病人就医提供便利。方法采取成立门诊走动式管理小组，制定走动式管理巡查内容及质量标准，实施三级巡查管理，实现门诊传统管理模式的转变。结果走动式管理落实到位后，门诊病人满意度提高、投诉率下降。结论实现走动式管理满足患者就医需求，在提高门诊服务质量、优化管理流程、提高医院美誉度有很大作用。
目的：分析門診管理中存在的問題，改變門診傳統管理模式，為門診病人就醫提供便利。方法採取成立門診走動式管理小組，製定走動式管理巡查內容及質量標準，實施三級巡查管理，實現門診傳統管理模式的轉變。結果走動式管理落實到位後，門診病人滿意度提高、投訴率下降。結論實現走動式管理滿足患者就醫需求，在提高門診服務質量、優化管理流程、提高醫院美譽度有很大作用。
목적：분석문진관리중존재적문제，개변문진전통관리모식，위문진병인취의제공편리。방법채취성립문진주동식관리소조，제정주동식관리순사내용급질량표준，실시삼급순사관리，실현문진전통관리모식적전변。결과주동식관리락실도위후，문진병인만의도제고、투소솔하강。결론실현주동식관리만족환자취의수구，재제고문진복무질량、우화관리류정、제고의원미예도유흔대작용。
Objective To analyze the existing problems in the management of outpatient, to change the traditional manage-ment mode and to provide convenience for outpatient medical care.Methods By adopting the establishment of outpatient manage-ment by walking -around team, making the inspection content and quality standards of walking -around management and implemen-ting three class patrol management, We realized the transformation of the traditional outpatient management mode .Results After im-plementing the management by walking around, outpatients'satisfaction were improved and complaints reduced.Conclusion Man-agement by walking around has great effect on meeting the medical needs of patients, improving the quality of clinic service, optimi-zing the management process, and improving the hospital's reputation.
