CAJ | 학술논문

本文简述了病人满意度理论的内涵及其发展，对国内外病人满意度研究的现状和进展进行了梳理和评述，厘清了病人满意度研究体系的三条脉络：测量工具研究、评价模型研究、测评分析方法研究。分析了现有研究存在的问题与不足：其一，长期过度“借鉴”或依赖市场营销领域的“顾客”研究模式；其二，目前我国尚未形成统一规范的病人满意度测评工作体系。建议下一步研究应致力于运用多学科综合视角，对病人满意度理论和测评分析方法进行创新，探索病人满意度数据采集渠道对于结果的影响机制。
본문간술료병인만의도이론적내함급기발전，대국내외병인만의도연구적현상화진전진행료소리화평술，전청료병인만의도연구체계적삼조맥락：측량공구연구、평개모형연구、측평분석방법연구。분석료현유연구존재적문제여불족：기일，장기과도“차감”혹의뢰시장영소영역적“고객”연구모식；기이，목전아국상미형성통일규범적병인만의도측평공작체계。건의하일보연구응치력우운용다학과종합시각，대병인만의도이론화측평분석방법진행창신，탐색병인만의도수거채집거도대우결과적영향궤제。
This paper elaborates on the connotation and development path of patient satisfaction theory, organi-zes and concisely reviews the status quo and progress of domestic and international research on patient satisfaction, and clarifies the three aspects of research on patient satisfaction:research into instruments of measurement, research into evaluation models, and research into analytical methodology. The problems and deficiency of existing research are also analyzed, specifically: first, the long-term reliance on the customer paradigm in the field of marketing re-search;and secondly, the lack of a unified, standardized patient satisfaction assessment system. Based on introspec-tion, some suggestions are put forward:first, the next step should be to focus on the innovation of patient satisfaction analysis theories and methods using comprehensive multidisciplinary perspectives;and secondly, methods for researc-hing how patient satisfaction data acquisition channels affect the results should be actively explored and an optimal method should be sought.