CAJ | 학술논문

随着国家经济的发展和社会的进步，人民群众就医需求的不断提高，特别是面对当前国家医改还在不断探索前行，分层级医疗模式还不够健全，群众就医选择大医院的格局仍未被打破的现状，第三军医大学西南医院结合自身实际，大胆探索提出“大门诊”建设理念，力求通过赋予门诊新的服务职能，优化门诊服务流程，强化门诊质量内涵建设，打造新的诊疗格局，实现医院创新发展。通过探索实践，医院形成了以门诊为突破口的发展格局，病人满意度得到持续提升，为医院转型发展提供了新的有益尝试。
수착국가경제적발전화사회적진보，인민군음취의수구적불단제고，특별시면대당전국가의개환재불단탐색전행，분층급의료모식환불구건전，군음취의선택대의원적격국잉미피타파적현상，제삼군의대학서남의원결합자신실제，대담탐색제출“대문진”건설이념，력구통과부여문진신적복무직능，우화문진복무류정，강화문진질량내함건설，타조신적진료격국，실현의원창신발전。통과탐색실천，의원형성료이문진위돌파구적발전격국，병인만의도득도지속제승，위의원전형발전제공료신적유익상시。
With the economic development and social progress, people’s medical demands are increasing. Under the environment of healthcare reform, the incomplete referral medical mode and people pours in tertiary hospital, based on hospital situation, Southwest Hospital Affiliated to the Third Military Medical University has built big outpatient service mode which involves adjusting outpatient service existing function, optimizing outpatient process, strengthening outpatient service quality and innovation. By taking outpatient service as the breakpoint, patient’s satisfaction is increasing. The big outpatient service mode has given good experience for hospital transformation development.