CAJ | 학술논문

针对患者就医长时间排队等待的问题，对某公立医院进行了现场调查和分析研究，采集实际系统的数据，用SPSS分析软件对数据进行分析，通过排队论的知识建立概念模型；然后基于Flexsim建立仿真模型，代入实体参数，运行仿真模型，并通过仿真结果进行仿真模型的确证。结果表明：该仿真模型实现了就诊流程与服务台数的优化，提高了患者满意度，降低了医院的成本费用。
침대환자취의장시간배대등대적문제，대모공립의원진행료현장조사화분석연구，채집실제계통적수거，용SPSS분석연건대수거진행분석，통과배대론적지식건립개념모형；연후기우Flexsim건립방진모형，대입실체삼수，운행방진모형，병통과방진결과진행방진모형적학증。결과표명：해방진모형실현료취진류정여복무태수적우화，제고료환자만의도，강저료의원적성본비용。
For the patients long time queuing problem,a public hospital carried out the field investigation and a-nalysis,collecting data of the actual system,using SPSS software data analysis,conceptual models are established through the queuing theory of knowledge,then establishes the simulation model by Flexsim,substitution into physical parameters and run the simulation model,and confirmed by the simulation results,analyze the simulation results,optimized to improve,to achieve the optimization of treatment processes and service number,however, improve patients satisfaction and reduce the cost of hospital.