CAJ | 학술논문

为读者提供优质服务是图书馆工作的目标和导向，“以人为本”是图书馆管理的核心内涵，实现图书馆管理的高效率和高效益是达到这些目标的基础条件，标准化则是实现高效率和高效益管理的必要前提。文章在介绍我国图书馆界使用SERVQUAL等工具进行图书馆服务质量评价的基础上，分析了图书馆标准化发展的必要性和现实价值，认为当前我国图书馆的管理体制、工作架构和读者服务需求都更适合图书馆标准化建设。
위독자제공우질복무시도서관공작적목표화도향，“이인위본”시도서관관리적핵심내함，실현도서관관리적고효솔화고효익시체도저사목표적기출조건，표준화칙시실현고효솔화고효익관리적필요전제。문장재개소아국도서관계사용SERVQUAL등공구진행도서관복무질량평개적기출상，분석료도서관표준화발전적필요성화현실개치，인위당전아국도서관적관리체제、공작가구화독자복무수구도경괄합도서관표준화건설。
Offering the high quality service for readers is the target of the library work, “people-oriented” is the core connotation of library management to achieve high efifciency and high beneift is the basic condition to achieve these goals, “standardization” is necessary condition to achieve high efifciency and high beneift .On the basis to introduce using SERVQUAL and other tools for library service quality evaluation in Chinese library circle this paper researches the necessity of library standardization development and realistic value that library management system, the work structure and reader needs are all more suitable for the construction of library standardization.