图书馆
圖書館
도서관
LIBRARY
2015年
4期
61-65
,共5页
图书馆用户评议%用户反馈%数字档案%图书馆管理%读者共建
圖書館用戶評議%用戶反饋%數字檔案%圖書館管理%讀者共建
도서관용호평의%용호반궤%수자당안%도서관관리%독자공건
User comment%User feedback%Digital archive%Library management%Co-construction with reader
推进图书馆公共文化服务，要积极开展以用户为评议主体的公众评价。用户评议信息建立在用户主观感知的基础上，对提升图书馆服务起监督和协同作用，影响管理决策。图书馆用户评议信息是情报资源，呈现数字档案化发展趋势。设置主题鲜明的评议渠道名称、分流用户咨询信息、强化用户的评议参与意识、建立以正反馈为核心的发展模式是完善图书馆用户数字评议档案正规化建设的实施建议。
推進圖書館公共文化服務，要積極開展以用戶為評議主體的公衆評價。用戶評議信息建立在用戶主觀感知的基礎上，對提升圖書館服務起鑑督和協同作用，影響管理決策。圖書館用戶評議信息是情報資源，呈現數字檔案化髮展趨勢。設置主題鮮明的評議渠道名稱、分流用戶咨詢信息、彊化用戶的評議參與意識、建立以正反饋為覈心的髮展模式是完善圖書館用戶數字評議檔案正規化建設的實施建議。
추진도서관공공문화복무，요적겁개전이용호위평의주체적공음평개。용호평의신식건립재용호주관감지적기출상，대제승도서관복무기감독화협동작용，영향관리결책。도서관용호평의신식시정보자원，정현수자당안화발전추세。설치주제선명적평의거도명칭、분류용호자순신식、강화용호적평의삼여의식、건립이정반궤위핵심적발전모식시완선도서관용호수자평의당안정규화건설적실시건의。
To push forward the public cultural service of libraries is necessary to develop the public comment in which the user is the principal part. The user comment information is found on the base of subjective cognition. It plays a supervise and cooperation role in the improvement of libraries service and impacts the management decision-making. The library user comment information is a kind of intelligence resources and shows the trend of digital archive database.Settting comment channel name with vivid theme, separating the users information asking for help, strengthening the users’awareness of participating in comment and building a development model which take positive feedback as the core are unsubstantial aspects that need to be solved.
