中国病案
中國病案
중국병안
CHINESE MEDICAL RECORD
2015年
4期
4-5
,共2页
病案复印%以患者为中心%改进措施
病案複印%以患者為中心%改進措施
병안복인%이환자위중심%개진조시
Medical record copying%Patient-oriented%Improvement measures
随着医疗制度的改革与完善,以及人们自我保护意识和法律意识的逐步提高,患者需求复印住院病案日益增多。病案资料复印已成为病案管理服务工作中的重要组成部分。总结归纳近5年某三级甲等医院病案科复印室工作的效果与经验,提出以患者为中心的病案科复印工作模式。通过做好宣传、开展预约复印邮寄业务、床旁预约复印、督促病历回收等多种方式的改进措施,来满足快速增长的病案复印需求,规范病案复印服务,减少医患纠纷,创造构建和谐的医患关系。病案科管理者必须转变观念,以患者为中心,既符合复印相关的法律法规规定,又要为患者提供满意、优质、高效的服务。
隨著醫療製度的改革與完善,以及人們自我保護意識和法律意識的逐步提高,患者需求複印住院病案日益增多。病案資料複印已成為病案管理服務工作中的重要組成部分。總結歸納近5年某三級甲等醫院病案科複印室工作的效果與經驗,提齣以患者為中心的病案科複印工作模式。通過做好宣傳、開展預約複印郵寄業務、床徬預約複印、督促病歷迴收等多種方式的改進措施,來滿足快速增長的病案複印需求,規範病案複印服務,減少醫患糾紛,創造構建和諧的醫患關繫。病案科管理者必鬚轉變觀唸,以患者為中心,既符閤複印相關的法律法規規定,又要為患者提供滿意、優質、高效的服務。
수착의료제도적개혁여완선,이급인문자아보호의식화법률의식적축보제고,환자수구복인주원병안일익증다。병안자료복인이성위병안관리복무공작중적중요조성부분。총결귀납근5년모삼급갑등의원병안과복인실공작적효과여경험,제출이환자위중심적병안과복인공작모식。통과주호선전、개전예약복인유기업무、상방예약복인、독촉병력회수등다충방식적개진조시,래만족쾌속증장적병안복인수구,규범병안복인복무,감소의환규분,창조구건화해적의환관계。병안과관리자필수전변관념,이환자위중심,기부합복인상관적법율법규규정,우요위환자제공만의、우질、고효적복무。
As the reform and perfect of medical system, and the gradual improvement of the ego to protect consciousness and the legal consciousness, patients’demand of medical record is increasing. Medical record copy has become an important part of medical record management and service work. Summarize effect and the experience of medical record copy work in a grade a tertiary hospital in recent five years, and Put forward the patient centered medical record copy work idea mode. We should do publicity, carry out the booking copy mail business, bedside booking copy, and urge medical records recycling and other measures, to meet the needs of rapid growth in the actual work, and Standardize medical record copy services, reduce medical disputes, create a harmonious doctor-patient relationship. Medical record department managers must change concept, taking patients as the center, not only comply with relevant laws and regulations, but also provide patients with quality and efficient services.