CAJ | 학술논문

近年来，随着“工业反哺农业，城市支持农村”政策的实施，农村公共服务供求矛盾得到缓解，但农村公共服务质量问题却逐渐凸现出来。基于此，主要以陕西省农村公共服务问题进行问卷调查，运用改进的Servqual模型从有形性、可靠性、响应性、保证性、移情性、透明性六大维度来评价农村公共服务质量，对其存在的问题进行系统的理论研究和实证分析。研究表明，农民对公共服务的期望与实际感知价值之间存在很大差距，农村公共服务质量存在严重不足。针对上述情况提出了提升农村公共服务质量四项政策建议。
근년래，수착“공업반포농업，성시지지농촌”정책적실시，농촌공공복무공구모순득도완해，단농촌공공복무질량문제각축점철현출래。기우차，주요이합서성농촌공공복무문제진행문권조사，운용개진적Servqual모형종유형성、가고성、향응성、보증성、이정성、투명성륙대유도래평개농촌공공복무질량，대기존재적문제진행계통적이론연구화실증분석。연구표명，농민대공공복무적기망여실제감지개치지간존재흔대차거，농촌공공복무질량존재엄중불족。침대상술정황제출료제승농촌공공복무질량사항정책건의。
In recent years ,with the"industry nurturing agriculture and cities support the countryside"policy ,the rural public service supply and demand contradictory gradually ease ,the rural public service quality problems manifest themselves .Rural public service quality problem attaches great importance to by the parties ,the article mainly based on the questionnaire survey in Shaanxi Province rural public service problems , using the improved Servqual model from tangible , reliability , responsiveness , assurance , empathy and transparency six dimensions to evaluate the quality of the rural public service ,on the main problems of rural public service system of theoretical research and empirical analysis ,put forward the policy suggestions on improving the quality of the rural public service .