南京医科大学学报（社会科学版）
南京醫科大學學報（社會科學版）
남경의과대학학보（사회과학판）
ACTA UNIVERSITATIS MEDICINALIS NANJING(SOCIAL SCIENCE)
2015年
2期
130-134
,共5页
孙益林%邓诺%宋兵%卢建华
孫益林%鄧諾%宋兵%盧建華
손익림%산낙%송병%로건화
医院员工%满意度%医院管理
醫院員工%滿意度%醫院管理
의원원공%만의도%의원관리
hospital employee%satisfaction%hospital management
目的：通过医院员工满意度现状调查，针对问题提出对策，提高员工满意度，改善医疗服务质量，为医院提高员工满意度提供决策依据。方法：采用满意度问卷调查表收集数据，采用SPSS20.0软件进行统计分析。结果：员工满意度总体情况接近比较满意水平；影响因素有工作岗位、学历水平、专业技术职称等方面。结论：医院应当关注员工满意情绪管理，建立员工满意度调查制度，关注不同影响因素和不同群体差异，以提高员工工作满意度。
目的：通過醫院員工滿意度現狀調查，針對問題提齣對策，提高員工滿意度，改善醫療服務質量，為醫院提高員工滿意度提供決策依據。方法：採用滿意度問捲調查錶收集數據，採用SPSS20.0軟件進行統計分析。結果：員工滿意度總體情況接近比較滿意水平；影響因素有工作崗位、學歷水平、專業技術職稱等方麵。結論：醫院應噹關註員工滿意情緒管理，建立員工滿意度調查製度，關註不同影響因素和不同群體差異，以提高員工工作滿意度。
목적：통과의원원공만의도현상조사，침대문제제출대책，제고원공만의도，개선의료복무질량，위의원제고원공만의도제공결책의거。방법：채용만의도문권조사표수집수거，채용SPSS20.0연건진행통계분석。결과：원공만의도총체정황접근비교만의수평；영향인소유공작강위、학력수평、전업기술직칭등방면。결론：의원응당관주원공만의정서관리，건립원공만의도조사제도，관주불동영향인소화불동군체차이，이제고원공공작만의도。
Objective: Based on employee satisfaction survey in hospital, we proposed solutions for the problems of rectification to improve employee satisfaction and the quality of medical service, as well as provided a decision basis for hospitals to improve employee satisfaction. Methods:By questionnaire, statistical analysis of the collected data was tested by SPSS20.0 software. Results: The overall degree of employee satisfaction was closed to satisfactory level. The influence factors were including operating post, education level and professional title. Conclusion:To pay attention to employee satisfaction, hospital should establish emotional management and employee satisfaction survey system, pay attention to the different influence factors and the difference between different groups to improve employee job satisfaction.
