CAJ | 학술논문

“打车软件”、“预约专车”互联网技术在出租汽车行业的出现，使得长期存在的乘客打车难、非法营运屡禁不绝等矛盾更加突出，进而引发出租汽车行业是否具有垄断性、是否暴利收费等问题的讨论。为使出租汽车行业向更加安全、有效、公平、健康的方向发展，从综合交通体系的角度，围绕出租汽车运营模式、服务水准和行业管理三个方面的变革趋势进行分析。针对现状问题提出建议：一是出租汽车兼具公共交通与私人小汽车的双重属性，运营模式应多元化；二是服务应借助互联网技术，消除乘客等车与出租汽车寻客双向排队的盲目性；三是行业管理应实行法制化运作，协调乘客、驾驶人、企业等各方利益。
“타차연건”、“예약전차”호련망기술재출조기차행업적출현，사득장기존재적승객타차난、비법영운루금불절등모순경가돌출，진이인발출조기차행업시부구유롱단성、시부폭리수비등문제적토론。위사출조기차행업향경가안전、유효、공평、건강적방향발전，종종합교통체계적각도，위요출조기차운영모식、복무수준화행업관리삼개방면적변혁추세진행분석。침대현상문제제출건의：일시출조기차겸구공공교통여사인소기차적쌍중속성，운영모식응다원화；이시복무응차조호련망기술，소제승객등차여출조기차심객쌍향배대적맹목성；삼시행업관리응실행법제화운작，협조승객、가사인、기업등각방이익。
The emergence of “taxi booking apps” and “taxi reservation service” has worsened the long-standing problems in hard-to-get taxi service and uncontrollable illegal taxi operations. These prob-lems trigger discussions on whether the taxi industry is a monopolistic industry and reaps the exorbitant profits by charging the excessive fees. To promote taxi industry development in a safe, more effective, fair and healthy way, this paper discusses the reform trend of taxi industry in three aspects:operation system, service level, and industry management in concert with a comprehensive transportation system. To reach that objective, the paper suggests that the taxi operation be diversified considering its dual roles in public transit and private car, fully utilizes internet technology to eliminate the uncertainties from both passengers and taxi providers, and be standardized in accordance with the law that benefits all stakeholders including passengers, drivers and industry.