长沙大学学报
長沙大學學報
장사대학학보
JOURNAL OF CHANGSHA UNIVERSITY
2015年
2期
73-76
,共4页
可拓学%物元理论%服务质量%评价方法
可拓學%物元理論%服務質量%評價方法
가탁학%물원이론%복무질량%평개방법
extenics%matter -element theory%quality of service%evaluation method
城市公共交通系统是城市各子系统中最复杂的系统之一,应用可拓学理论构造基于可拓综合评价方法的评价模型。从可用性、便捷性、感知度三个方面构建评价指标体系,将定性指标转化为定量指标,从而较准确地反映公交服务质量。最后举例表明可拓学理论方法能较真实地反映城市公共交通的服务情况。
城市公共交通繫統是城市各子繫統中最複雜的繫統之一,應用可拓學理論構造基于可拓綜閤評價方法的評價模型。從可用性、便捷性、感知度三箇方麵構建評價指標體繫,將定性指標轉化為定量指標,從而較準確地反映公交服務質量。最後舉例錶明可拓學理論方法能較真實地反映城市公共交通的服務情況。
성시공공교통계통시성시각자계통중최복잡적계통지일,응용가탁학이론구조기우가탁종합평개방법적평개모형。종가용성、편첩성、감지도삼개방면구건평개지표체계,장정성지표전화위정량지표,종이교준학지반영공교복무질량。최후거례표명가탁학이론방법능교진실지반영성시공공교통적복무정황。
Urban public transport system is one of the most complicated systems among all subsystems system in cities.This paper a-dopts extenics theory,the evaluation model is constructed by extension multi -factor evaluation method.It constructs evaluation index system from three aspects of availability,convenience,apperceiving degree,and alters the qualitative index into quantitative index,so as to accurately reflect service quality of urban public transit.Finally,with an example,it is shown that the theory of extenics method can really reflect the actual situation of city public transport service.