中国现代医生
中國現代醫生
중국현대의생
CHINA MODERN DOCTOR
2015年
12期
140-143
,共4页
门诊%优质护理%负性情绪%护理满意%等候时间
門診%優質護理%負性情緒%護理滿意%等候時間
문진%우질호리%부성정서%호리만의%등후시간
Clinic%Quality of nursing care%Negative emotion%Nursing satisfaction%Waiting time
目的：探讨优质护理服务在门诊护理工作中的应用效果，旨在提升门诊护理工作质量。方法本研究选取优质护理前后其中1个月门诊患者为研究对象，自2014年6月开展优质护理活动至今，待活动进入稳定期后，以2014年9月就诊的门诊患者50例为观察组，以2014年1月就诊的门诊患者50例为对照组，比较两组患者治疗前后的SAS评分、护理满意度、入选病例门诊挂号等候时间、辅助检查等候时间。结果观察组的护理满意度达98.0%，显著高于对照组76.0%，差异有统计学意义(P<0.05)。观察组门诊挂号等候时间≤15 min达92.0%，辅助检查等候时间≤15 min达94.0%，均达到90%以上，分别显著高于对照组，差异有统计学意义(P<0.05)。治疗前两组患者的SAS评分组间比较，差异无显著性(P>0.05)。治疗后，两组患者的SAS评分分别较治疗前显著降低(t=8.342、7.213，P<0.05)，且观察组治疗后的SAS评分显著低于对照组，差异存在显著性(P<0.05)。结论在门诊护理工作中开展优质护理服务，有利于提高护理满意度，减少患者的焦虑心理，缩短检查时间，从而进一步提高门诊的护理工作质量。
目的：探討優質護理服務在門診護理工作中的應用效果，旨在提升門診護理工作質量。方法本研究選取優質護理前後其中1箇月門診患者為研究對象，自2014年6月開展優質護理活動至今，待活動進入穩定期後，以2014年9月就診的門診患者50例為觀察組，以2014年1月就診的門診患者50例為對照組，比較兩組患者治療前後的SAS評分、護理滿意度、入選病例門診掛號等候時間、輔助檢查等候時間。結果觀察組的護理滿意度達98.0%，顯著高于對照組76.0%，差異有統計學意義(P<0.05)。觀察組門診掛號等候時間≤15 min達92.0%，輔助檢查等候時間≤15 min達94.0%，均達到90%以上，分彆顯著高于對照組，差異有統計學意義(P<0.05)。治療前兩組患者的SAS評分組間比較，差異無顯著性(P>0.05)。治療後，兩組患者的SAS評分分彆較治療前顯著降低(t=8.342、7.213，P<0.05)，且觀察組治療後的SAS評分顯著低于對照組，差異存在顯著性(P<0.05)。結論在門診護理工作中開展優質護理服務，有利于提高護理滿意度，減少患者的焦慮心理，縮短檢查時間，從而進一步提高門診的護理工作質量。
목적：탐토우질호리복무재문진호리공작중적응용효과，지재제승문진호리공작질량。방법본연구선취우질호리전후기중1개월문진환자위연구대상，자2014년6월개전우질호리활동지금，대활동진입은정기후，이2014년9월취진적문진환자50례위관찰조，이2014년1월취진적문진환자50례위대조조，비교량조환자치료전후적SAS평분、호리만의도、입선병례문진괘호등후시간、보조검사등후시간。결과관찰조적호리만의도체98.0%，현저고우대조조76.0%，차이유통계학의의(P<0.05)。관찰조문진괘호등후시간≤15 min체92.0%，보조검사등후시간≤15 min체94.0%，균체도90%이상，분별현저고우대조조，차이유통계학의의(P<0.05)。치료전량조환자적SAS평분조간비교，차이무현저성(P>0.05)。치료후，량조환자적SAS평분분별교치료전현저강저(t=8.342、7.213，P<0.05)，차관찰조치료후적SAS평분현저저우대조조，차이존재현저성(P<0.05)。결론재문진호리공작중개전우질호리복무，유리우제고호리만의도，감소환자적초필심리，축단검사시간，종이진일보제고문진적호리공작질량。
Objective To explore the application effect of high quality nursing service in outpatient nursing work, to improve the quality of nursing work. Methods This study selected clinic patients as the research object of high quality nursing before and after 1 month, since June 2014 to carry out high quality nursing activities so far, activitied into the stable period,from September 2014 outpatient treatment of 50 cases as the observation group,high quality nursing January 2014 outpatient treatment of 50 cases as the control group,SAS score,nursing satisfaction were compared be-fore and after treatment in the patients of two groups of cases of outpatient registration and the waiting time, waiting time of auxiliary examination were compared. Results Nursing satisfaction results in the observation group was 98.0%,significantly higher than the control group of 76.0%,the difference was statistically significant between two groups(P<0.05).The observation group cases outpatient registration waiting time less than or equal to 15 min was 92.0%, auxil-iary examination waiting time less than or equal to 15 min was 94.0%,were above 90%,were significantly higher than those in control group,the difference was statistically significant between two groups (P<0.05). Before treatment,SAS score of two groups of patients, there was no significant difference (P>0.05). After treatment, two groups of patients with SAS score decreased significantly(t=8.342,t=7.213,P<0.05),and the SAS score of observation group after treatment was significantly lower than the control group, there were significant differences(P<0.05). Conclusion The development of high quality nursing service in outpatient nursing work is helpful to improve nursing satisfaction, reduce the patient's anxiety,shorten the time of examination,so as to further improve the quality of outpatient nursing work.
