医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2015年
17期
89-90
,共2页
李泉清%李莉%龙霖%何江%何开莲%侯玉清%任华蓉
李泉清%李莉%龍霖%何江%何開蓮%侯玉清%任華蓉
리천청%리리%룡림%하강%하개련%후옥청%임화용
人文关怀护理%基层医院%住院患者%满意度调查
人文關懷護理%基層醫院%住院患者%滿意度調查
인문관부호리%기층의원%주원환자%만의도조사
Humanistic care nursing%Primary hospital%Inpatient%Satisfaction survey
目的对开展人文关怀护理前后住院患者对护理服务满意度进行评价，比较实施人文关怀护理前后患者对护理服务满意度的效果。方法自行设计护理服务满意度评价表，在内、外、妇、儿4个病区进行试点，将开展人文关怀护理前后患者对护理服务满意度进行回顾性比较分析。结果将人文关怀护理融入护理活动中，患者对护理服务满意度大大提高，与实施人文关怀护理前比较，差异有统计学意义，<0.01。结论开展人文关怀护理可以使“以患者为中心”的护理理念得到更充分的体现，可更深层次地体现人文关怀和人性化服务，能够有效提高护理服务满意度。
目的對開展人文關懷護理前後住院患者對護理服務滿意度進行評價，比較實施人文關懷護理前後患者對護理服務滿意度的效果。方法自行設計護理服務滿意度評價錶，在內、外、婦、兒4箇病區進行試點，將開展人文關懷護理前後患者對護理服務滿意度進行迴顧性比較分析。結果將人文關懷護理融入護理活動中，患者對護理服務滿意度大大提高，與實施人文關懷護理前比較，差異有統計學意義，<0.01。結論開展人文關懷護理可以使“以患者為中心”的護理理唸得到更充分的體現，可更深層次地體現人文關懷和人性化服務，能夠有效提高護理服務滿意度。
목적대개전인문관부호리전후주원환자대호리복무만의도진행평개，비교실시인문관부호리전후환자대호리복무만의도적효과。방법자행설계호리복무만의도평개표，재내、외、부、인4개병구진행시점，장개전인문관부호리전후환자대호리복무만의도진행회고성비교분석。결과장인문관부호리융입호리활동중，환자대호리복무만의도대대제고，여실시인문관부호리전비교，차이유통계학의의，<0.01。결론개전인문관부호리가이사“이환자위중심”적호리이념득도경충분적체현，가경심층차지체현인문관부화인성화복무，능구유효제고호리복무만의도。
Objective To assess the inpatients’satisfaction with care received before and after the adoption of humanistic care nursing,in order to gauge the ef ect of humanistic care nursing on patient satisfaction.Methods Four pilot wards of medicine,surgery,gynecology and pediatrics,respectively,where humanistic care nursing was adopted,were surveyed with nursing service satisfaction evaluation sheets and the responses before and after the adoption were analyzed retrospectively and comparatively.Results The incorporation of humanistic care into nursing practice greatly enhanced patient satisfaction, making a statistical y significant dif erence ( <0.01).Conclusion By embodying the patient-centered nursing philosophy and the idea of humanistic care and personalized service,the adoption of humanistic care nursing can ef ectively enhance patients’satisfaction with nursing service.
