CAJ | 학술논문

目的：了解新疆某三甲医院门诊医生和患者对预约诊疗服务的需求及影响因素，为进一步促进医院预约诊疗服务的发展提供对策与建议。方法：于2012年11－12月分别对187名医生和717名患者进行问卷调查，结果运用SPSS13．0统计软件进行分析。结果：影响医生对门诊预约服务需求的因素主要为民族和职称：以其他民族为参考，维吾尔族比汉族医生需求低；以中级职称为参考，职称越高，对门诊预约服务需求越高。影响患者对预约服务需求的因素主要为民族、文化程度和工作状况：以其他民族为对比，少数民族相对汉族对预约挂号需求程度低，尤其是维吾尔族；以小学及以下学历为参考，学历越高对预约挂号需求越高；以无工作的患者为参考，离退休人员对预约挂号就诊需求程度较低。结论：部分医生和患者没有了解门诊预约诊疗服务的真正意义，对此服务的需求度有待提高，应结合影响需求的各项因素，有针对性地进行宣传以提高其对预约服务的积极性。
목적：료해신강모삼갑의원문진의생화환자대예약진료복무적수구급영향인소，위진일보촉진의원예약진료복무적발전제공대책여건의。방법：우2012년11－12월분별대187명의생화717명환자진행문권조사，결과운용SPSS13．0통계연건진행분석。결과：영향의생대문진예약복무수구적인소주요위민족화직칭：이기타민족위삼고，유오이족비한족의생수구저；이중급직칭위삼고，직칭월고，대문진예약복무수구월고。영향환자대예약복무수구적인소주요위민족、문화정도화공작상황：이기타민족위대비，소수민족상대한족대예약괘호수구정도저，우기시유오이족；이소학급이하학력위삼고，학력월고대예약괘호수구월고；이무공작적환자위삼고，리퇴휴인원대예약괘호취진수구정도교저。결론：부분의생화환자몰유료해문진예약진료복무적진정의의，대차복무적수구도유대제고，응결합영향수구적각항인소，유침대성지진행선전이제고기대예약복무적적겁성。
Objective: To analyze the demands and its influencing factors of clinical reservation services in a 3 grade hospital from Xinjiang, so as to provide strategies and suggestions for the further development of reservation service .Methods:We surveyed respectively 187 doctors and 717 patients from November to December 2012; the results were analyzed by using SPSS13.0.Results: The influencing factors on demands of clinical reservation services were the ethnic and titles of doctors.In reference to other ethnic groups, the rate of Uygur patients willing to accept the service was lower than the Han;compared with the intermediate title, the higher titles doctors had, the higher acceptance for reservation serv-ice they had.The influencing factors on demands of clinical reservation services were the ethnic, education and job of patients.In the reference other ethnic, the rate of minority ethnic willing to accept the service was lower than the Han, especially the Uygur patients.Compared with the primary school and below, the higher degree they had the higher demands they had.Conclusion:A part of doctors and patients don't understand the real significance of clinical reservation services, and the rate of demands for this service should be further improved, and combined with influ-encing factors of demands, we should propagandize to them in order to improve their positivity of reservation services.