科技广场
科技廣場
과기엄장
SCIENCE TECHNOLOGY PLAZA
2015年
3期
124-127
,共4页
顾客导向%组织能力%组织绩效%绩效提升
顧客導嚮%組織能力%組織績效%績效提升
고객도향%조직능력%조직적효%적효제승
Customer Orientation%Organizational Ability%Organizational Performance%Performance Im-provement
图书馆顾客导向理念内涵与企业的顾客导向理念内涵在本质上没有区别，其基本思想就是以顾客为中心，站在顾客的立场上，以顾客满意为目标，提高资源质量，调整工作思路，改进工作方式，完善服务手段，以提升图书馆的组织绩效。本文在界定图书馆顾客导向理论渊源及其内涵的基础上，探讨了顾客导向型图书馆提升绩效的策略。
圖書館顧客導嚮理唸內涵與企業的顧客導嚮理唸內涵在本質上沒有區彆，其基本思想就是以顧客為中心，站在顧客的立場上，以顧客滿意為目標，提高資源質量，調整工作思路，改進工作方式，完善服務手段，以提升圖書館的組織績效。本文在界定圖書館顧客導嚮理論淵源及其內涵的基礎上，探討瞭顧客導嚮型圖書館提升績效的策略。
도서관고객도향이념내함여기업적고객도향이념내함재본질상몰유구별，기기본사상취시이고객위중심，참재고객적립장상，이고객만의위목표，제고자원질량，조정공작사로，개진공작방식，완선복무수단，이제승도서관적조직적효。본문재계정도서관고객도향이론연원급기내함적기출상，탐토료고객도향형도서관제승적효적책략。
Customer oriented concept of library has no difference in essence as customer oriented concept en-terprise. The basic idea is improving the quality of resources, adjusting ideas of working, improving methods of working, perfecting service means, and enhancing the performance of library with the center of customers, the po-sition of customer and the goal of customer satisfaction. The paper tries to find out the origins of customer orienta-tion theory and its implication, and studies the strategy to improve the performance of customer oriented library.
