中国医院
中國醫院
중국의원
CHINESE HOSPITALS
2015年
6期
51-52
,共2页
医疗投诉%医疗纠纷%首诉负责制
醫療投訴%醫療糾紛%首訴負責製
의료투소%의료규분%수소부책제
medical complaints%medical dispute%the first complaint responsibility
近年来，各医疗机构接到的患者投诉逐年增长，处理医疗投诉已成为每个医院医务部门的日常主要工作。复旦大学附属华山医院结合实际工作体会，分析了防范和处理医疗纠纷的关键点，介绍了医院改进医疗纠纷处理实践的举措。
近年來，各醫療機構接到的患者投訴逐年增長，處理醫療投訴已成為每箇醫院醫務部門的日常主要工作。複旦大學附屬華山醫院結閤實際工作體會，分析瞭防範和處理醫療糾紛的關鍵點，介紹瞭醫院改進醫療糾紛處理實踐的舉措。
근년래，각의료궤구접도적환자투소축년증장，처리의료투소이성위매개의원의무부문적일상주요공작。복단대학부속화산의원결합실제공작체회，분석료방범화처리의료규분적관건점，개소료의원개진의료규분처리실천적거조。
In current years, multiple patient disputes and medical complaints are increasing. Accreditation standards of tertiary hospitals gave specific requirements to deal with patient disputes and medical complaints in 2013. We have concluded the accreditation work experience on how to improve the handling of medical complaints, trying to improve the efficiency of handling medical complaints.
