CAJ | 학술논문

目的：通过对目前上海市部分三级甲等医院门诊自助系统使用情况的现状调研，来分析上海市医院一站式服务系统的运行状况和探索未来发展的前景。方法：通过现状调研中的横断面调查方法，计数医院的人工挂号、人工取报告、自助挂号、自助确认费用和自助打印报告的人次，通过横向和纵向比较医院内部和医院之间人工和自助的使用情况。结果：和上海某银行合作的2家三级甲等医院自助服务系统和人工使用的比例相对更均衡。结论：一站式服务需要以优质服务为导向，做到医院专项管理民主与集中，提升服务系统。
목적：통과대목전상해시부분삼급갑등의원문진자조계통사용정황적현상조연，래분석상해시의원일참식복무계통적운행상황화탐색미래발전적전경。방법：통과현상조연중적횡단면조사방법，계수의원적인공괘호、인공취보고、자조괘호、자조학인비용화자조타인보고적인차，통과횡향화종향비교의원내부화의원지간인공화자조적사용정황。결과：화상해모은행합작적2가삼급갑등의원자조복무계통화인공사용적비례상대경균형。결론：일참식복무수요이우질복무위도향，주도의원전항관리민주여집중，제승복무계통。
Objective:To analyze the running status of one-stop service system and explore its future development through the investigation on current situation of outpatient self-service system use in some Shanghai hospitals. Methods:A cross-sectional survey was conducted. Person-times of manual hospital registration,manual report taking,self-help registration,self-help fee confirmation and self-help printing report were counted. The manual and self-help status among hospitals and within one hospital were compared through horizontal and vertical comparison. Results:The proportion of self-help service system and manual service were relatively more balanced in two tertiary level A hospitals that cooperate with a Shanghai bank. Conclusion:It is suggested that one-stop service system be service-oriented. Centralization of hospital management and improvement of service system are also suggested.