铜仁学院学报
銅仁學院學報
동인학원학보
JOURNAL OF TONGREN UNIVERSITY
2015年
2期
145-150
,共6页
导游人员%社会问题%制度保障%社会支持网络
導遊人員%社會問題%製度保障%社會支持網絡
도유인원%사회문제%제도보장%사회지지망락
tour guide%social problems%institution guarantee%social support system
导游职业曾经是旅游业中最具吸引力的职业之一,但近年来,全国各地媒体曝光的导游与游客及旅游管理部门之间的冲突事件越来越多,导游活动中的冲突事件有蔓延发展成为一种社会问题的趋势。从旅游社会学的角度分析导游队伍中存在冲突、罢工等社会问题,文章探讨了解决这些问题的措施,提出了加强法规制度建设、建立游客理性旅游期望值、改革完善导游管理体制、建立健全有效的心理疏导社会机制等的建议。
導遊職業曾經是旅遊業中最具吸引力的職業之一,但近年來,全國各地媒體曝光的導遊與遊客及旅遊管理部門之間的遲突事件越來越多,導遊活動中的遲突事件有蔓延髮展成為一種社會問題的趨勢。從旅遊社會學的角度分析導遊隊伍中存在遲突、罷工等社會問題,文章探討瞭解決這些問題的措施,提齣瞭加彊法規製度建設、建立遊客理性旅遊期望值、改革完善導遊管理體製、建立健全有效的心理疏導社會機製等的建議。
도유직업증경시여유업중최구흡인력적직업지일,단근년래,전국각지매체폭광적도유여유객급여유관리부문지간적충돌사건월래월다,도유활동중적충돌사건유만연발전성위일충사회문제적추세。종여유사회학적각도분석도유대오중존재충돌、파공등사회문제,문장탐토료해결저사문제적조시,제출료가강법규제도건설、건립유객이성여유기망치、개혁완선도유관리체제、건립건전유효적심리소도사회궤제등적건의。
Tour guide once was one of the most attractive occupations in the tourism industry, however,in recent years, more and more conflicts involved with the guides, the visitors and the tour management departments were exposed by media across the country. Besides, there is a trend that some conflicts are being developed into social problems. From the perspective of sociology, this article mainly analyzes some deviant behaviors such as conflicts and strikes happening in the activities of tour guides, and some countermeasures are put forward. It is suggested that the system construction of the laws and regulations should be strengthened, the rational expectancy value of visitors toward tour should be acknowledged, the management system of tour guides should be reformed and improved, and an effective system of psychological counseling should be established and perfected.