CAJ | 학술논문

目的：探讨山东省精神科临床护士冲突处理方式。方法使用Thomas-Kilmann冲突处理模式量表对山东省精神病专科医院的810名精神科临床护士进行调查。结果精神科临床护士在面临冲突时，最常采用的方式是“迁就”，最不常用的方式是“竞争”。不同年龄、工作年限、职称、受教育程度、婚姻、性别的护士采用的冲突处理方式不同，在“回避”“迁就”“竞争”3个维度差异均有统计学意义(P<0.05)。结论精神科临床护士冲突处理方式受多种因素影响，护理管理者应开展冲突培训课程，以促进临床护士有效解决冲突，促进护患和谐发展，并增进护士心理健康水平。
목적：탐토산동성정신과림상호사충돌처리방식。방법사용Thomas-Kilmann충돌처리모식량표대산동성정신병전과의원적810명정신과림상호사진행조사。결과정신과림상호사재면림충돌시，최상채용적방식시“천취”，최불상용적방식시“경쟁”。불동년령、공작년한、직칭、수교육정도、혼인、성별적호사채용적충돌처리방식불동，재“회피”“천취”“경쟁”3개유도차이균유통계학의의(P<0.05)。결론정신과림상호사충돌처리방식수다충인소영향，호리관리자응개전충돌배훈과정，이촉진림상호사유효해결충돌，촉진호환화해발전，병증진호사심리건강수평。
Objective To investigate conflict management styles of clinical psychiatric nurses in Shandong province. Methods Totals of 810 psychiatric nurses were investigated by Thomas-Kilmann Conflict Scale in psychiatric hospital of Shandong province. Results When faced with conflict,the clinical psychiatric nurses commonly used “accommodation”, and the most unusual way was “competition”. The type of handling conflict of clinical psychiatric nurses was related to different nurses′age, work experience, job title, gender and marital status. In the three dimensions of“avoiding”,“accommodation”, and“competition” showed significant differences(P<0. 05). Conclusions Conflict management styles of psychiatric clinical nurse was affected by many factors. The managers should conduct conflict training courses to promote the ability of resolving conflicts of clinical nurses and to enhance their mental health.