中国医疗管理科学
中國醫療管理科學
중국의료관이과학
china medical administration sciences
2015年
3期
25-30
,共6页
ISO9000族标准%医院质量管理体系%医疗标准%质量持续改进%质量评估
ISO9000族標準%醫院質量管理體繫%醫療標準%質量持續改進%質量評估
ISO9000족표준%의원질량관리체계%의료표준%질량지속개진%질량평고
ISO 9000 standards%Hospital quality management system%Medical standards%Continuous quality improvement%Quality evaluation
阐述了医院质量管理体系持续改进效果评估的原则，介绍了其医效果评估的几种方法及其理论依据，并按照结构、过程及产出评估法，提出了效果评估的具体内容：结构评估主要包括质量方针的符合性及质量目标的实现程度，医院质量管理体系文件的完善和医院质量文化建设3个方面；进程评估则包含医疗服务的规范、医疗流程的改进以及持续改进质量管理体系方法的运用；产出评估方面提出应从医院业绩的改善与发展两方面入手。
闡述瞭醫院質量管理體繫持續改進效果評估的原則，介紹瞭其醫效果評估的幾種方法及其理論依據，併按照結構、過程及產齣評估法，提齣瞭效果評估的具體內容：結構評估主要包括質量方針的符閤性及質量目標的實現程度，醫院質量管理體繫文件的完善和醫院質量文化建設3箇方麵；進程評估則包含醫療服務的規範、醫療流程的改進以及持續改進質量管理體繫方法的運用；產齣評估方麵提齣應從醫院業績的改善與髮展兩方麵入手。
천술료의원질량관리체계지속개진효과평고적원칙，개소료기의효과평고적궤충방법급기이론의거，병안조결구、과정급산출평고법，제출료효과평고적구체내용：결구평고주요포괄질량방침적부합성급질량목표적실현정도，의원질량관리체계문건적완선화의원질량문화건설3개방면；진정평고칙포함의료복무적규범、의료류정적개진이급지속개진질량관리체계방법적운용；산출평고방면제출응종의원업적적개선여발전량방면입수。
The paper expounds principles for the continuous improvement effect evaluation of hospital quality management system, introduces several methods for medical effect evaluation and their theoretical basis, and puts forward the concrete contents of effect evaluation. Structural evaluation mainly involves 3 aspects, namely the compliance of quality policy and the realization degree of quality objectives, the improvement of hospital quality management system’s documentation, and the establishment of hospital quality culture;process evaluation covers the standardization of medical service, the improvement of medical process, and the application of methods for the continuous improvement of quality management system;and output evaluation suggests starting with both improvement and development of hospital performance.
