CAJ | 학술논문

目的：探索品管圈活动（QCC）在儿童医院门诊一医一患执行中的效果与体会。方法成立“品管圈”组织，通过主题选定、拟定活动计划、目标设定、现状分析及制定就诊各环节精细化流程并实施、效果确认及标准化就诊流程的建立。结果门诊一医一患执行率由58．2％上升至85．4％。结论将 QCC 模式应用于就诊流程的改进，可以提高医疗质量与就诊效率，更好的保护病人隐私，改善护理服务品质，提升护理工作质量，进而进一步提高病人满意度。
목적：탐색품관권활동（QCC）재인동의원문진일의일환집행중적효과여체회。방법성립“품관권”조직，통과주제선정、의정활동계화、목표설정、현상분석급제정취진각배절정세화류정병실시、효과학인급표준화취진류정적건립。결과문진일의일환집행솔유58．2％상승지85．4％。결론장 QCC 모식응용우취진류정적개진，가이제고의료질량여취진효솔，경호적보호병인은사，개선호리복무품질，제승호리공작질량，진이진일보제고병인만의도。
Objective To explore the quality control circle(QCC)at the effect and experience of keeping D&T(a doctor and a patient)in the outpatient service of Chongqing University children’s hospital.Methods The QCC organization was established,through the theme selec-tion,activity planning,goal setting,current situation analysis and developing the fine infusion process and effect,confirmation and standardized transfusion service process modeling.Results The D&T rate in the outpatient service increased from 58.2% to 90.35%.Conclusion The quality control circle pattern used for infusion service process improvement,Can improve the quality of medical care and treatment efficiency, protect patients’privacy better,enhance the quality of nursing work,enhance the efficiency of nurses,thus further improving patient satisfaction.