CAJ | 학술논문

针对图书馆知识服务评价中的随机性和不确定性问题，以改进模糊综合评价模型为基础，构建了图书馆知识服务绩效的评价模型。首先设计调查问卷对图书馆学领域专家及用户分别进行指标体系重要度调查及满意度调查，之后对调查问卷结果进行统计分析，利用层次分析法将专家意见的重要度评判转化成评价指标权重，并将满意度调查结果作为模糊隶属度，最后运用模糊综合评价方法对第四军医大学图书馆服务质量进行评价。通过对综合评价结果进行分析，得出有效决策方法并应用于图书馆管理，从而达到改善图书馆服务质量、建立标准化管理体系的目的。
침대도서관지식복무평개중적수궤성화불학정성문제，이개진모호종합평개모형위기출，구건료도서관지식복무적효적평개모형。수선설계조사문권대도서관학영역전가급용호분별진행지표체계중요도조사급만의도조사，지후대조사문권결과진행통계분석，이용층차분석법장전가의견적중요도평판전화성평개지표권중，병장만의도조사결과작위모호대속도，최후운용모호종합평개방법대제사군의대학도서관복무질량진행평개。통과대종합평개결과진행분석，득출유효결책방법병응용우도서관관리，종이체도개선도서관복무질량、건립표준화관리체계적목적。
To reduce the randomness and uncertainty in the evaluation of library knowledge service ,the paper presents an evaluation model for the library knowledge service performance built on the improved fuzzy comprehensive evaluation model .First ,a questionnaire was designed for the experts in the field of library science and users to learn the importance degree and satisfaction degree of the index system . Then ,a statistical analysis was made of the results .The importance degree given by experts was turned into the evaluation index weight through analytic hierarchy process .The satisfaction degree was used as the fuzzy degree of membership . Finally ,the fuzzy comprehensive evaluation method was used to evaluate the service quality of The library of the Fourth Military Medical University . Through the comprehensive analysis of the evaluation result ,effective decision-making methods were obtained and subsequently applied in the library management .T he results show that those methods can improve the service quality of libraries and help to set up a standardized management system .