CAJ | 학술논문

自从实行扩招政策以来，高职教育的服务质量问题成为社会各界关注的重要话题。无论是政府的客观评估，还是学术界、民众的评论，大多数深受工业经济的影响，以“产品质量观”为依据，关注高职院校的投入与产出。学生是高职院校服务质量评价的主体，学生满意度在服务质量评估中占据重要的位置。高职院校内部的服务质量的好坏会对学生满意度产生广泛的影响。本文通过高职院校内部的服务质量对学生满意度的研究，找出其服务的优势与不足之处，从而提供办学决策。这对于促进高职院校的发展与高职教育事业的发展具有重要的意义。
자종실행확초정책이래，고직교육적복무질량문제성위사회각계관주적중요화제。무론시정부적객관평고，환시학술계、민음적평론，대다수심수공업경제적영향，이“산품질량관”위의거，관주고직원교적투입여산출。학생시고직원교복무질량평개적주체，학생만의도재복무질량평고중점거중요적위치。고직원교내부적복무질량적호배회대학생만의도산생엄범적영향。본문통과고직원교내부적복무질량대학생만의도적연구，조출기복무적우세여불족지처，종이제공판학결책。저대우촉진고직원교적발전여고직교육사업적발전구유중요적의의。
Since the expansion of enrollment, the quality of ser-vice in higher vocational education has become an important is-sue among all walks of life. Due to the profound influence of in-dustrial economy, no matter the objective evaluations from the government, or the comments from the academic circle and the public, both pay attention to the input and output of higher voca-tional colleges with the"outlook of product quality"as the basis. Students are the subject of evaluating the quality of service in higher vocational colleges, so their satisfaction plays an important role in the evaluation on quality of service, while the quality of service within higher vocational colleges will exert broad influ-ence on students' satisfaction. Through researching students' sat-isfaction with the quality of service within higher vocational col-leges, this paper attempts to find the advantages and disadvan-tages of the service, so as to provide school-running suggestions. It is of great significance to promote the development of higher vocational colleges and education.