中国实用护理杂志
中國實用護理雜誌
중국실용호리잡지
CHINESE JOURNAL OF PRACTICAL NURSING
2015年
13期
1003-1005
,共3页
质量控制%护理管理研究%目标管理
質量控製%護理管理研究%目標管理
질량공제%호리관리연구%목표관리
Quality control%Nursing administration research%Objective administration
目的 探讨自下而上的目标管理模式在护理质量控制中的应用效果.方法 选取我院的8个外科科室为研究对象.2012年6月至2013年6月采用传统的目标管理方法,此期间收治的8 004例(9 453例次)患者作为对照组;2013年7月至2014年7月采用自下而上的目标管理模式,此期间收治的8 169例(9 603例次)患者作为实验组.通过问卷调查、电话回访、记录统计等方法对2组的护理工作质量和持续改进项目进行分析比较.结果 患者对护士的服务态度、专业技能水平的满意度、对责任护士的知晓率实验组高于对照组[95.56％(7 806/8 169),95.19％(7 776/8 169),97.17％(7 938/8 169)比93.22％(7 461/8 004),92.62％(7 413/8 004),84.60％(6 771/8 004),均P＜0.01];患者投诉和护理不良事件的发生例次实验组明显低于对照组(46、16例次比85、39例次,x2=9.783,7.401,均P＜0.01).结论 采用自下而上的目标管理模式能够培养护理人员的自我控制能力和创新意识,从而提高护理工作质量.
目的 探討自下而上的目標管理模式在護理質量控製中的應用效果.方法 選取我院的8箇外科科室為研究對象.2012年6月至2013年6月採用傳統的目標管理方法,此期間收治的8 004例(9 453例次)患者作為對照組;2013年7月至2014年7月採用自下而上的目標管理模式,此期間收治的8 169例(9 603例次)患者作為實驗組.通過問捲調查、電話迴訪、記錄統計等方法對2組的護理工作質量和持續改進項目進行分析比較.結果 患者對護士的服務態度、專業技能水平的滿意度、對責任護士的知曉率實驗組高于對照組[95.56％(7 806/8 169),95.19％(7 776/8 169),97.17％(7 938/8 169)比93.22％(7 461/8 004),92.62％(7 413/8 004),84.60％(6 771/8 004),均P＜0.01];患者投訴和護理不良事件的髮生例次實驗組明顯低于對照組(46、16例次比85、39例次,x2=9.783,7.401,均P＜0.01).結論 採用自下而上的目標管理模式能夠培養護理人員的自我控製能力和創新意識,從而提高護理工作質量.
목적 탐토자하이상적목표관리모식재호리질량공제중적응용효과.방법 선취아원적8개외과과실위연구대상.2012년6월지2013년6월채용전통적목표관리방법,차기간수치적8 004례(9 453례차)환자작위대조조;2013년7월지2014년7월채용자하이상적목표관리모식,차기간수치적8 169례(9 603례차)환자작위실험조.통과문권조사、전화회방、기록통계등방법대2조적호리공작질량화지속개진항목진행분석비교.결과 환자대호사적복무태도、전업기능수평적만의도、대책임호사적지효솔실험조고우대조조[95.56％(7 806/8 169),95.19％(7 776/8 169),97.17％(7 938/8 169)비93.22％(7 461/8 004),92.62％(7 413/8 004),84.60％(6 771/8 004),균P＜0.01];환자투소화호리불량사건적발생례차실험조명현저우대조조(46、16례차비85、39례차,x2=9.783,7.401,균P＜0.01).결론 채용자하이상적목표관리모식능구배양호리인원적자아공제능력화창신의식,종이제고호리공작질량.
Objective To study the application effects of from-bottom-to-up objective management model in nursing quality control.Methods Eight surgical departments in our hospitals were selected as research objects.Traditional objective management model was applied in the control group (8 004 cases,9 453 visiting times) from June 2012 to June 2013.From-bottom-to-up objective management model was applied in the experimental group (8169 cases,9 603 visiting times) from July 2013 to July 2014.Nursing work quality and continuous improvement projects were compared between two groups by questionnaire survey,a return visit by telephone and statistical evaluation.Results The satisfaction of patients with nurses' service attitudes and professional technology level and the awareness of patients about major nurses in the experimental group were significantly higher than those in the control group [95.56％ (7 806/8 169),95.19％ (7 776/8 169),97.17％ (7 938/8 169) vs.93.22％ (7 461/8 004),92.62％ (7 413/8 004),84.60％ (6 771/8 004),allP＜0.01].Patient complaints and the incidence of nursing adverse events in the experimental group were significantly lower than those in the control group (46,16 cases vs.85,39 cases,x2=9.783,P＜0.01).Conclusions Applying from-bottom-to-up objective management model could cultivate self-control abilities and innovation awareness of nurses,which can improve nursing work quality.
