医院管理论坛
醫院管理論罈
의원관이론단
HOSPITAL MANAGEMENT FORUM
2015年
6期
59-62
,共4页
人性化护理%满意度%心理改善状况
人性化護理%滿意度%心理改善狀況
인성화호리%만의도%심리개선상황
Humanistic care%Satisfaction%Improve psychological status
目的研究人性化护理干预措施对护士管理的满意度及心理改善状况。方法选择2013年2月～2014年7月期间医院收治的483例患者，按照患者入院顺序，将2013年2月到2013年11月之间入院的患者作为观察组（251例），2013年12月至2014年7期间入院的患者作为对照组（232）。对所有患者进行常规检查以及对症护理。观察组患者在此基础上实施人性化护理干预措施。比较两组患者的焦虑心理状况。通过问卷调查，调查患者对自己病情相关知识的了解程度、以及对护理的满意度。观察两组患者的并发症情况，对比分析两组患者的住院时间。结果观察组患者对护士管理的满意度（87.25%）明显高于对照组（68.96%），差异具有统计学意义（P<0.05）。干预前，两组的心理状况评分没有明显的差异，无统计学意义（P>0.05）。干预后，观察组患者的SAS评分（39.13±6.82）分显著低于对照组（44.03±6.92）分，差异具有统计学意义（P<0.05）。干预后，观察组患者的住院时间（10.5±3.3）d显然短于对照组，并发症的发生率（0.97%）也明显低于对照组，对相关知识的了解率（94.02%）显然高于对照组，差异具有统计学意义（P<0.05）。结论人性化护理干预措施能够明显提高患者对护理的满意度，有效地改善患者的心理状况。
目的研究人性化護理榦預措施對護士管理的滿意度及心理改善狀況。方法選擇2013年2月～2014年7月期間醫院收治的483例患者，按照患者入院順序，將2013年2月到2013年11月之間入院的患者作為觀察組（251例），2013年12月至2014年7期間入院的患者作為對照組（232）。對所有患者進行常規檢查以及對癥護理。觀察組患者在此基礎上實施人性化護理榦預措施。比較兩組患者的焦慮心理狀況。通過問捲調查，調查患者對自己病情相關知識的瞭解程度、以及對護理的滿意度。觀察兩組患者的併髮癥情況，對比分析兩組患者的住院時間。結果觀察組患者對護士管理的滿意度（87.25%）明顯高于對照組（68.96%），差異具有統計學意義（P<0.05）。榦預前，兩組的心理狀況評分沒有明顯的差異，無統計學意義（P>0.05）。榦預後，觀察組患者的SAS評分（39.13±6.82）分顯著低于對照組（44.03±6.92）分，差異具有統計學意義（P<0.05）。榦預後，觀察組患者的住院時間（10.5±3.3）d顯然短于對照組，併髮癥的髮生率（0.97%）也明顯低于對照組，對相關知識的瞭解率（94.02%）顯然高于對照組，差異具有統計學意義（P<0.05）。結論人性化護理榦預措施能夠明顯提高患者對護理的滿意度，有效地改善患者的心理狀況。
목적연구인성화호리간예조시대호사관리적만의도급심리개선상황。방법선택2013년2월～2014년7월기간의원수치적483례환자，안조환자입원순서，장2013년2월도2013년11월지간입원적환자작위관찰조（251례），2013년12월지2014년7기간입원적환자작위대조조（232）。대소유환자진행상규검사이급대증호리。관찰조환자재차기출상실시인성화호리간예조시。비교량조환자적초필심리상황。통과문권조사，조사환자대자기병정상관지식적료해정도、이급대호리적만의도。관찰량조환자적병발증정황，대비분석량조환자적주원시간。결과관찰조환자대호사관리적만의도（87.25%）명현고우대조조（68.96%），차이구유통계학의의（P<0.05）。간예전，량조적심리상황평분몰유명현적차이，무통계학의의（P>0.05）。간예후，관찰조환자적SAS평분（39.13±6.82）분현저저우대조조（44.03±6.92）분，차이구유통계학의의（P<0.05）。간예후，관찰조환자적주원시간（10.5±3.3）d현연단우대조조，병발증적발생솔（0.97%）야명현저우대조조，대상관지식적료해솔（94.02%）현연고우대조조，차이구유통계학의의（P<0.05）。결론인성화호리간예조시능구명현제고환자대호리적만의도，유효지개선환자적심리상황。
Objective To study the effect of humanistic care on the satisfaction and psychological status of patients.Methods In total 483 patients who received treatment in our hospital from February 2013 to July 2014 were included in our study. According to the admission time of patients, we divided them into two groups, admission time between February and November 2013 as observation group (251 patients) and admission time between December 2013 and July 2014 as control group (232 patients). All patients received routine examination and symptomatic care. Additionally, patients in observation group received humanistic care. The anxiety psychology status of patients in the two groups were compared with each other. Patients' understanding degree of personal pathogenetic condition and relevant knowledge and their care satisfaction level were studied with questionnaire. The complication status in the two groups were observed and the length of stay in the two groups were compared.Results The care satisfaction of patients in observation group (87.25%) is significantly higher than that of control group (68.96%) and the difference was statistically significant (P<0.05). Before the intervention, there was no significant difference of Self-rating Anxiety Scale (SAS) scores between observation group and control group (P> 0.05). After the intervention, the SAS score of observation group (39.13±6.82) was significantly lower than that of control group (44.03±6.92) and the difference was statistically significant (P<0.05). After the intervention, the length of stay in observation group (10.5±3.3 d) was significantly shorter than that of control group, the incidence of complications in observation group (0.97%) was significantly lower than that of control group, and the understanding rate of relevant knowledge in observation group (94.02%) was significantly higher than that of control group. The differences were statistically significant (P<0.05). Conclusion Humanistic care can significantly improve the care satisfaction level of patients and effectively improve the psychological status of patients.
