基于患者满意为目标的出院服务流程优化及效果分析
기우환자만의위목표적출원복무류정우화급효과분석
Out-patient Service Process Optimization and Effect Analysis Aiming at Patient Satisfaction
  • 万方数据
    医院管理论坛 의원관이론단
    HOSPITAL MANAGEMENT FORUM
    2015年 6期 27-28,46 ,共3页

    陈江霞%顾建芬

    진강하%고건분

    患者满意%流程优化 患者滿意%流程優化
    환자만의%류정우화
    Patients' satisfaction%Process optimization
    绍兴市人民医院胃肠外科以患者满意为目标的出院服务流程优化试点，依托信息技术和多部门合作，显著缩短患者出院等待时间，提高了患者一次结帐成功率及患者的满意度，同时也提升了医院的服务品质。
    소흥시인민의원위장외과이환자만의위목표적출원복무류정우화시점，의탁신식기술화다부문합작，현저축단환자출원등대시간，제고료환자일차결장성공솔급환자적만의도，동시야제승료의원적복무품질。
    The gastrointestinal surgery department of Shaoxing people's hospital conducted trials to optimize its out-patient service to improve patient satisfaction. Both patient satisfaction and the quality of hospital services were improved through application of information technology, multi-sector cooperation, significant reduction of discharge waiting time and improvement of checkout success rate at first time.
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