CAJ | 학술논문

目的：根据医院护工工作现状，探讨医院化管理在护工管理中的应用效果。方法：医院成立护工管理中心，实行“三统一”，对护工进行规范化岗前培训和在岗继续教育，借鉴“360度考核法”，由护理部、护工管理中心及病区护士长参与，对护工进行多层次、无缝隙质量控制，实施全面规范化管理。采用自行设计的一般情况调查问卷和满意度调查问卷于实施医院化管理模式前后进行比较分析。结果：实施医院化管理前后护工专业知识和技能考核合格率、患者和医护人员对护工的满意度及服务质量评价比较差异均有统计学意义（P <0.01）。结论：对护工实施医院化管理规范了医院内部陪护行为，提高了护工服务质量和患者满意度，为探索护工管理模式，健全陪护管理体系提供依据。
목적：근거의원호공공작현상，탐토의원화관리재호공관리중적응용효과。방법：의원성립호공관리중심，실행“삼통일”，대호공진행규범화강전배훈화재강계속교육，차감“360도고핵법”，유호리부、호공관리중심급병구호사장삼여，대호공진행다층차、무봉극질량공제，실시전면규범화관리。채용자행설계적일반정황조사문권화만의도조사문권우실시의원화관리모식전후진행비교분석。결과：실시의원화관리전후호공전업지식화기능고핵합격솔、환자화의호인원대호공적만의도급복무질량평개비교차이균유통계학의의（P <0.01）。결론：대호공실시의원화관리규범료의원내부배호행위，제고료호공복무질량화환자만의도，위탐색호공관리모식，건전배호관리체계제공의거。
Objective:To explore the application effect of hospital management model in the management of nurse attendants according to the current work status of nurse attendants. Methods:The hospital established management center of nurse attendants and provided stand-ardized pre - job training and In - service continuing education for nurse attendants,the "360 degree assessment method" was adopted to implement a comprehensive and standardized management. The self - designed general questionnaire and satisfaction questionnaire were used to carry out a comparative analysis of the results before and after the implementation of hospital management model in the management of nurse attendants. Results:There were statistically significant differences in the comparison of the qualification rate in the assessment of the mastery of professional knowledge and skills of nurse attendants,the satisfaction of patients and medical staff and evaluation on their quality of service before and after the implementation of hospital management model(P < 0. 01). Conclusion:Application of hospital man-agement model in the management of nurse attendants has standardized the behavior of day care attendance in the hospital and improved the quality of nursing service of nurse attendants and patient satisfaction.