医学与社会
醫學與社會
의학여사회
MEDICINE AND SOCIETY
2015年
6期
16-17
,共2页
刘晨红%李笑天%张剑峰%陈尚杰
劉晨紅%李笑天%張劍峰%陳尚傑
류신홍%리소천%장검봉%진상걸
患者满意度%网络评论%三级医院
患者滿意度%網絡評論%三級醫院
환자만의도%망락평론%삼급의원
Patient Satisfaction%Network Comment%Three Grades Class Hospital
目的：：了解网民对各级医院的不满意评论，提高患者满意度。方法：收集大众点评网上网民对各级各类医院的评论，归纳分析影响患者满意度的因素。结果：网民对三级医院的不满集中体现在就医环境与服务质量方面，所占比例分别为24.3%、22.0%。对二级综合性医院医疗水平、服务质量方面的不满相对较多，分别占27.8%、19.8%。对一级医院的评论较少，主要侧重于预防保健方面。结论：应加快推动公立医院改革，缓解看病难问题，提高患者满意度。
目的：：瞭解網民對各級醫院的不滿意評論，提高患者滿意度。方法：收集大衆點評網上網民對各級各類醫院的評論，歸納分析影響患者滿意度的因素。結果：網民對三級醫院的不滿集中體現在就醫環境與服務質量方麵，所佔比例分彆為24.3%、22.0%。對二級綜閤性醫院醫療水平、服務質量方麵的不滿相對較多，分彆佔27.8%、19.8%。對一級醫院的評論較少，主要側重于預防保健方麵。結論：應加快推動公立醫院改革，緩解看病難問題，提高患者滿意度。
목적：：료해망민대각급의원적불만의평론，제고환자만의도。방법：수집대음점평망상망민대각급각류의원적평론，귀납분석영향환자만의도적인소。결과：망민대삼급의원적불만집중체현재취의배경여복무질량방면，소점비례분별위24.3%、22.0%。대이급종합성의원의료수평、복무질량방면적불만상대교다，분별점27.8%、19.8%。대일급의원적평론교소，주요측중우예방보건방면。결론：응가쾌추동공립의원개혁，완해간병난문제，제고환자만의도。
Objective:In order to provide scientific basis for improving patient satisfaction, it is necessary to understand the net citizens' dis-satisfaction with different kinds of hospitals. Methods:Comments and criticisms on different hospitals were collected on the website, which are summarized to find the factors affecting patient satisfaction. Results:The net citizens' dissatisfaction with the third-grade class hospital embodies in two aspects, medical environment (24. 3%) and health service quality (22. 0%). As to the second-grade class hospital, more criticism is centered on medical technology (27. 8%) and health service quality (19. 8%). However, comments on the first-grade class hospital are less, which mainly focuses on preventive care. Conclusion:Reform of public hospitals should be pushed forward to solve the problem of seeing a doctor to improve patient satisfaction.
