CAJ | 학술논문

通过几年的运行和发展，各类网络预约诊疗服务平台相继问世，并呈现出差异化的竞争。通过对3家网络集约式预约诊疗服务平台的预约方式、服务特色、使用情况进行分析和横向比较，发现存在号源分散形成二次分配、运用新媒体能力的差异导致资源分配不公平、服务功能有待拓展和延伸、没有建立用户反馈机制等共性问题，并在监管机制、号源配置、运营管理等方面提出了优化建议。
통과궤년적운행화발전，각류망락예약진료복무평태상계문세，병정현출차이화적경쟁。통과대3가망락집약식예약진료복무평태적예약방식、복무특색、사용정황진행분석화횡향비교，발현존재호원분산형성이차분배、운용신매체능력적차이도치자원분배불공평、복무공능유대탁전화연신、몰유건립용호반궤궤제등공성문제，병재감관궤제、호원배치、운영관리등방면제출료우화건의。
Through several years development, all kinds of intensive appointment service platforms render on business competition. This pa-per compared the development status of three network intensive appointment service platforms, performed deep analysis on the appointment way, information content and value-added services, and pointed out the source number scattered distribution of formation of the "secondary", unfair-ness in computer operating skills and service functions to be expanded and extended, no user feedback mechanism and some other common prob-lems exist, and proposed optimization suggestions in the regulatory mechanism, no source configuration, and operations management.