CAJ | 학술논문

目的：探讨临床提升西药房药学服务质量的实践分析。方法选取我院2011年6月～2012年6月的西药房工作事宜，为对照组；另行选取我院2012年7月～2013年7月的西药房工作事宜，为观察组。依据不同的实施方法，对照组采用传统西药房管理制度，观察组采用全面提升西药房药学服务质量，对比分析本院两组西药房药学服务的情况。结果观察组的西药房差错事件发生率和患者满意度优于对照组，P<0.05，差异具有统计学意义。结论对于西药房进行全面提升药学服务质量，降低了西药房差错事件的发生率，提高了患者的满意度。
목적：탐토림상제승서약방약학복무질량적실천분석。방법선취아원2011년6월～2012년6월적서약방공작사의，위대조조；령행선취아원2012년7월～2013년7월적서약방공작사의，위관찰조。의거불동적실시방법，대조조채용전통서약방관리제도，관찰조채용전면제승서약방약학복무질량，대비분석본원량조서약방약학복무적정황。결과관찰조적서약방차착사건발생솔화환자만의도우우대조조，P<0.05，차이구유통계학의의。결론대우서약방진행전면제승약학복무질량，강저료서약방차착사건적발생솔，제고료환자적만의도。
Objective To investigate the clinical analysis pharmacy pharmacy practiceto enhance the quality of service.Methods In our hospital from June 2011 to June 2012 in the west pharmacy issues,divided into three groups. Otherwise our hospitalfrom July 2012 to July 2013 in the West pharmacy issues, divided into two groups. Depending on the implementation method,the control group using traditional pharmacy management system,the observation group to raise the overal quality of service pharmacy pharmacy. Two pharmaceutical care in our hospital pharmacy were analysed.Results Pharmacy error event rate and patient satisfaction in the observation group were significantly better than the control group,P< 0.05. The difference was statisticaly significant. Conclusion For a comprehensive upgrade pharmacy pharmacy service quality,greatly reducing the incidence of pharmacy error events, significantly improved patient satisfaction.