CAJ | 학술논문

[目的]研究门诊预约对门诊管理及医院整体的影响。[方法]普查并研究本院实行门诊预约2011年5月至2014年5月期间月平均门诊挂号量，患者挂号的等待时间及患者对就诊满意度，并与未实行门诊预约前3年（2008年4月至2011年4月）的门诊挂号量、挂号等待时间及满意度进行对比研究，以分析门诊预约对门诊管理及医院整体的影响。[结果]预约挂号的患者人数呈上升的趋势，门诊总人数随预约率的上升而增加，患者挂号等待时间较以往明显缩短，就诊满意度提高，前后比较差异均有统计学意义（P<0.05）。[结论]通过门诊预约服务，门诊服务管理得到优化，医院就诊人数增加，医院效益增长，患者对医院就诊满意度提高。
[목적]연구문진예약대문진관리급의원정체적영향。[방법]보사병연구본원실행문진예약2011년5월지2014년5월기간월평균문진괘호량，환자괘호적등대시간급환자대취진만의도，병여미실행문진예약전3년（2008년4월지2011년4월）적문진괘호량、괘호등대시간급만의도진행대비연구，이분석문진예약대문진관리급의원정체적영향。[결과]예약괘호적환자인수정상승적추세，문진총인수수예약솔적상승이증가，환자괘호등대시간교이왕명현축단，취진만의도제고，전후비교차이균유통계학의의（P<0.05）。[결론]통과문진예약복무，문진복무관리득도우화，의원취진인수증가，의원효익증장，환자대의원취진만의도제고。
Objective] To study the impact of outpatient appointment supposed on the management of outpatient department and whole hospital. [Methods] Survey and research the average outpatient registration volume, patients' registration waiting time and the patients' satisfaction monthly during May 2011 to May 2014 when outpatient appointment was applied, and analyze the impact of outpatient appointment supposed on the management of outpatient department and whole hospital by comparing the results 3 years ago(during April 2008 to April 2011) when outpatient appointment was not applied. [Results] The number of patients with an appointment was on the rise, the total number of outpatients increased with the increase of outpatient appointment, and patients' registration waiting time was significantly shortened with higher satisfaction. The difference had statistical significance( P<0.05). [Conclusion] By outpatient appointment services, outpatient management has been optimized, with the increase of outpatients; the hospital benefits grow, and meanwhile the patients' satisfaction is improved.