CAJ | 학술논문

通过对海口18家三星级以上酒店进行的538份问卷分析后发现，酒店一线员工的工作压力及工作-家庭冲突不会因性别、工作部门及工作年资有显著的差异，工作压力及工作-家庭冲突多产生在35岁以下具有大学学历的员工之间。研究结论支持了提出的假设，这就说明酒店业界需要注重解决一线青年员工的工作压力与家庭冲突问题，提升其工作满意度。
통과대해구18가삼성급이상주점진행적538빈문권분석후발현，주점일선원공적공작압력급공작-가정충돌불회인성별、공작부문급공작년자유현저적차이，공작압력급공작-가정충돌다산생재35세이하구유대학학력적원공지간。연구결론지지료제출적가설，저취설명주점업계수요주중해결일선청년원공적공작압력여가정충돌문제，제승기공작만의도。
According to the analysis of 538 questionnaires got from 18 three-star hotels in Haikou, the evident can be found that there is no significant difference among frontline staffs less than 35 years old in work stress and work-family conflicts, though with different genders, sections and salaries. All hypotheses are supported by the findings to remind the hotel managers to focus on the issue of work-family conflicts and work stress to improve young staffs’ job satisfaction degrees.