CAJ | 학술논문

目的：：探讨品管圈(QCC)活动在缩短患者诊疗时间中的应用效果。方法：按照品管圈的步骤和方法发动圈员自我管理，分析门诊患者诊疗时间较长的原因和改进措施。比较2014年6~7月(品管圈实施前)与2014年10~11月(品管圈实施后)各个环节诊疗时间及患者的满意度。结果：实施品管圈活动后患者的挂号收费、单项检查、取药及多项检查4个环节的诊疗时间均短于品管圈活动前(P <0.05)，患者的满意度高于品管圈活动前(P <0.05)。结论：品管圈的管理方法能缩短患者诊疗时间，提高患者满意度，值得临床推广应用。
목적：：탐토품관권(QCC)활동재축단환자진료시간중적응용효과。방법：안조품관권적보취화방법발동권원자아관리，분석문진환자진료시간교장적원인화개진조시。비교2014년6~7월(품관권실시전)여2014년10~11월(품관권실시후)각개배절진료시간급환자적만의도。결과：실시품관권활동후환자적괘호수비、단항검사、취약급다항검사4개배절적진료시간균단우품관권활동전(P <0.05)，환자적만의도고우품관권활동전(P <0.05)。결론：품관권적관리방법능축단환자진료시간，제고환자만의도，치득림상추엄응용。
Objective:To discuss the quality control circle activities in shortening the time of patients on diagnosis and application effect. Methods:According to the steps and methods of quality control circle,launched circle members of self management,to explore the causes of outpatient service time in diagnosis with longer and improvement measures. The June - July 2014 (before the implementation) and October - November 2014 (after the implementation) were compared for each link on the time of diagnosis and satisfaction on patients. Results:After the implementation of quality control circle activity,the time in pa-tients registration fees,individual inspection,medicine and a number of examination were greatly shorten. The satisfaction on outpatients was also improved. Conclusion:Management method of quality control circle has good effect on shorten the time of diagnosis.