医药前沿
醫藥前沿
의약전연
YIAYAO QIANYAN
2015年
21期
368-369
,共2页
PDCA循环%满意度%门诊
PDCA循環%滿意度%門診
PDCA순배%만의도%문진
PDCA cycle%Satisfaction%Outpatient service
目的：运用PDCA循环管理法对我院门诊医疗服务持续性改进进行管理，达到门诊服务满意度的提升。方法：向患者发放满意度调查表，利用PDCA循环理论对患者不满意原因进行分析，制定整改计划，通过整改门诊流程，改善服务环境，培养患者就医习惯，提供优质导医服务等多种方式更好完成门诊医疗服务，并对上述措施进行反复检查、总结，形成提升门诊服务质量的良性循环。结果：运用PDCA循环后，门诊服务质量得到持续改进，患者满意度不断提升，门诊医疗服务达到“服务好、质量好、医德好、群众满意”。结论：应用PDCA循环作为管理的一种手段，提升门诊医疗服务，增加患者满意度。
目的：運用PDCA循環管理法對我院門診醫療服務持續性改進進行管理，達到門診服務滿意度的提升。方法：嚮患者髮放滿意度調查錶，利用PDCA循環理論對患者不滿意原因進行分析，製定整改計劃，通過整改門診流程，改善服務環境，培養患者就醫習慣，提供優質導醫服務等多種方式更好完成門診醫療服務，併對上述措施進行反複檢查、總結，形成提升門診服務質量的良性循環。結果：運用PDCA循環後，門診服務質量得到持續改進，患者滿意度不斷提升，門診醫療服務達到“服務好、質量好、醫德好、群衆滿意”。結論：應用PDCA循環作為管理的一種手段，提升門診醫療服務，增加患者滿意度。
목적：운용PDCA순배관리법대아원문진의료복무지속성개진진행관리，체도문진복무만의도적제승。방법：향환자발방만의도조사표，이용PDCA순배이론대환자불만의원인진행분석，제정정개계화，통과정개문진류정，개선복무배경，배양환자취의습관，제공우질도의복무등다충방식경호완성문진의료복무，병대상술조시진행반복검사、총결，형성제승문진복무질량적량성순배。결과：운용PDCA순배후，문진복무질량득도지속개진，환자만의도불단제승，문진의료복무체도“복무호、질량호、의덕호、군음만의”。결론：응용PDCA순배작위관리적일충수단，제승문진의료복무，증가환자만의도。
Objective Using PDCA cycle management continuous improvement of our hospital outpatient medical service management, achieve the ascension of the outpatient service satisfaction.Method The patients satisfaction survey, using the theory of PDCA circulation to analyze patients are not satisfied with the reason, the rectification plan, through the improvement of outpatient service process, improve the service environment, cultivate hospitalized habits, to provide quality DaoYi service such as a variety of ways to better complete outpatient medical services, and the above measures to double checking, the summary, to form a good circulation of improving the quality of outpatient service.Results After using PDCA cycle, the outpatient service quality for continuous improvement, improve patient satisfaction, outpatient medical services to achieve \"good service, good quality, good medical ethics, the masses satisfied\".Conclusion The application of PDCA cycle as a means of management, improve outpatient medical service and increase patients satisfaction.
