中国医学创新
中國醫學創新
중국의학창신
MEDICAL INNOVATION OF CHINA
2015年
22期
80-81,82
,共3页
莫惠彬%杨倩云%杨平%孙静
莫惠彬%楊倩雲%楊平%孫靜
막혜빈%양천운%양평%손정
优质护理服务%满意度%心内科
優質護理服務%滿意度%心內科
우질호리복무%만의도%심내과
High quality nursing service%Satisfaction%Cardiology
目的：调查实施优质护理服务前后心内科住院患者的满意度。方法：分别选取2011年1-6月（实施优质护理服务前），2013年1-6月（实施优质护理服务后）两个时间段广东省中医院珠海医院心内科住院并出院患者，各150例，均采用本院自行研究设计的满意度调查表对实施优质护理服务前后患者进行满意度调查。结果：实施优质护理服务前，患者满意度为85.33%，实施优质护理服务后患者满意度为96.67%，与实施优质护理服务前比较差异有统计学意义（P<0.05）。结论：实施优质护理服务对提高住院患者满意度有确切效果。
目的：調查實施優質護理服務前後心內科住院患者的滿意度。方法：分彆選取2011年1-6月（實施優質護理服務前），2013年1-6月（實施優質護理服務後）兩箇時間段廣東省中醫院珠海醫院心內科住院併齣院患者，各150例，均採用本院自行研究設計的滿意度調查錶對實施優質護理服務前後患者進行滿意度調查。結果：實施優質護理服務前，患者滿意度為85.33%，實施優質護理服務後患者滿意度為96.67%，與實施優質護理服務前比較差異有統計學意義（P<0.05）。結論：實施優質護理服務對提高住院患者滿意度有確切效果。
목적：조사실시우질호리복무전후심내과주원환자적만의도。방법：분별선취2011년1-6월（실시우질호리복무전），2013년1-6월（실시우질호리복무후）량개시간단광동성중의원주해의원심내과주원병출원환자，각150례，균채용본원자행연구설계적만의도조사표대실시우질호리복무전후환자진행만의도조사。결과：실시우질호리복무전，환자만의도위85.33%，실시우질호리복무후환자만의도위96.67%，여실시우질호리복무전비교차이유통계학의의（P<0.05）。결론：실시우질호리복무대제고주원환자만의도유학절효과。
Objective:To investigate the implementation of high quality nursing service before and after the heart of hospitalized patients with satisfaction. Method:300 patients heart hospitalized and discharged in our hospital were selected from two times,January 2011 to June 2011(the implementation of high quality nursing service was not implemented before group) and January 2013 to June 2013(the implementation of high quality nursing service was implemented after group),150 cases in each group,the satisfaction survey was adopted to study design in our patients before and after the implementation of the quality of nursing service satisfaction survey. Result:Before the implementation of high quality nursing service,the patients’satisfaction was 85.33%,after the implementation of the quality of nursing service patients’satisfaction was 96.67%,compared of them the difference was statistically significant(P<0.05).Conclusion:The implementation of the quality of nursing service to improve the hospital patients’satisfaction has the exact effect.
