CAJ | 학술논문

目的：了解某院急诊国际医疗部患者就诊规律及特点，为急诊国际医疗部护理人力资源的合理配置及使用提供理论依据。方法采用文献回顾法，分析2013年8月1日—2014年7月31日在某三级甲等综合性医院急诊国际医疗部就诊的患者资料，包括患者的国籍、就诊科别、日间与夜间就诊量、工作日与周末就诊量等资料。将数据录入 Excel 2007进行汇总分析，探索患者就诊规律。结果某院急诊国际医疗部就诊患者来自全球103个国家，其中外籍患者共计2052例，就诊量排在前5位的患者国籍依次为美国、加拿大、俄罗斯、英国、澳大利亚；就诊科别主要以内科、儿科为主；日间就诊量明显高于夜间，周末就诊量明显高于工作日。结论某院急诊国际医疗部就诊患者来自全球不同国家和地区，就诊科别及不同时段的就诊量具有不同特点，可根据患者就诊特点合理配置护理人力；同时，应加强护理人员的在职培训，以提高护理工作质量，提高患者满意度。
목적：료해모원급진국제의료부환자취진규률급특점，위급진국제의료부호리인력자원적합리배치급사용제공이론의거。방법채용문헌회고법，분석2013년8월1일—2014년7월31일재모삼급갑등종합성의원급진국제의료부취진적환자자료，포괄환자적국적、취진과별、일간여야간취진량、공작일여주말취진량등자료。장수거록입 Excel 2007진행회총분석，탐색환자취진규률。결과모원급진국제의료부취진환자래자전구103개국가，기중외적환자공계2052례，취진량배재전5위적환자국적의차위미국、가나대、아라사、영국、오대리아；취진과별주요이내과、인과위주；일간취진량명현고우야간，주말취진량명현고우공작일。결론모원급진국제의료부취진환자래자전구불동국가화지구，취진과별급불동시단적취진량구유불동특점，가근거환자취진특점합리배치호리인력；동시，응가강호리인원적재직배훈，이제고호리공작질량，제고환자만의도。
Objective To investigate the characteristics of medical visits at international emergency medical service , and provide a theoretical basis for nursing human resources rational allocation and for the training of multicultural knowledge for nurses . Methods A retrospective study was conducted to analyze the data of patients from international emergency medical service in a third-level first-class hospital from August 1, 2013 to July 31, 2014, including nationality, departments of visit, the difference between day and night visits , working day and weekend visits . Results A total of 2 052 emergency patients at international emergency medical service came from 103 countries worldwide and America , Canada , Russia , the UK , Australia ranked the top five . Most patients visited internal medicine and pediatrics and there were significantly more daytime visits and weekend visits . Conclusion The emergency patients at international medical service from around the world visit different departments and in different periods. According to the characteristics of patients, reasonable allocation of nursing staff, strengthening the training of multicultural knowledge contributes to improving the quality of nursing and the satisfaction of patients .