CAJ | 학술논문

目的：探讨护理质量持续改进对患者满意度的影响。方法：回顾性分析2012年1月-12月间住院患者的满意度调查结果，在此基础上针对存在的问题采取相应的护理质量持续改进措施，对比措施实施前后的患者满意度。结果：实施护理质量改进措施后，每月患者满意度高于实施前（P<0.05），差异有统计学意义。结论：针对患者满意度调查中存在的问题进行分析，并实施相应的护理措施，有利于提高患者满意度。
목적：탐토호리질량지속개진대환자만의도적영향。방법：회고성분석2012년1월-12월간주원환자적만의도조사결과，재차기출상침대존재적문제채취상응적호리질량지속개진조시，대비조시실시전후적환자만의도。결과：실시호리질량개진조시후，매월환자만의도고우실시전（P<0.05），차이유통계학의의。결론：침대환자만의도조사중존재적문제진행분석，병실시상응적호리조시，유리우제고환자만의도。
Objective: The influence of continuous improvement of the quality of nursing on patient satisfaction were explored. Methods: From January 2012 to December 2012, satisfaction survey of hospitalized patients was retrospective analyzed. On the basis, the appropriate continuous improvement of the quality of nursing were adopted, while comparing patient satisfaction before and after the implementation of measures. Results: After the implementation of continuous improvement of the quality of nursing, patient satisfaction months was higher (P<0.05), with statistically significant difference. Conclusion: According to problems in patient satisfaction survey, appropriate care measures were adopted, to improve patient satisfaction.