CAJ | 학술논문

目的：探讨情景模拟培训提高急诊科护士沟通能力的效果。方法对本院急诊科20名护士采取情景模拟培训。比较培训前后护士沟通能力得分及患者对护士满意度情况。结果培训前后急诊科护士沟通能力总分及各维度得分比较，均P＜0．05，培训后沟通能力总分及各维度得分明显高于培训前。培训前后患者对急诊科护士各项满意度得分比较，均P＜0．05，培训后各项满意度得分明显高于培训前。结论情景模拟培训有助于提高急诊科护士与患者沟通能力，提高患者满意度。
목적：탐토정경모의배훈제고급진과호사구통능력적효과。방법대본원급진과20명호사채취정경모의배훈。비교배훈전후호사구통능력득분급환자대호사만의도정황。결과배훈전후급진과호사구통능력총분급각유도득분비교，균P＜0．05，배훈후구통능력총분급각유도득분명현고우배훈전。배훈전후환자대급진과호사각항만의도득분비교，균P＜0．05，배훈후각항만의도득분명현고우배훈전。결론정경모의배훈유조우제고급진과호사여환자구통능력，제고환자만의도。
Objective To evaluate the effect of scene simulation on improving nurses′communication ability in the emergency department. Method Twenty nurses from the emergency department were trained with the scenario simulation. A comparison was done between the pre- and post-training abilities in terms of their ability in communication and the satisfaction degree of patients. Results The total score scores in every dementions on nurses′communication ability after training was significantly higher than those before training(all P<0.05). The score on satisfaction degree with nurses after training was significantly increased compared with that of pre-training and satisfaction degree of patients (all P < 0.05). Conclusion Scenario simulation training is helpful for the improvement of nurses′communication ability.