CAJ | 학술논문

目的:优化门诊、住院患者的特殊检查预约流程,缩减患者特殊检查预约等待时间,提高患者满意度,同时积极整合医院资源,提高工作效率和效益.方法:在公立综合性医院成立特殊检查集中预约中心,开发新的预约平台,集中预约门诊、住院患者的各项特殊检查项目.结果:成立特殊检查集中预约中心后,特殊检查预约量明显上升(331 024人次VS 380 062人次),患者就诊时间节省显著(4 4198小时VS 3695小时),用人成本得到节省(7个岗位10人VS 5个岗位5人).结论:在综合性医院进行特殊检查集中预约服务优势明显,可有效节省患者特殊检查预约等待时间,减少医院成本,提高患者满意度.
목적:우화문진、주원환자적특수검사예약류정,축감환자특수검사예약등대시간,제고환자만의도,동시적겁정합의원자원,제고공작효솔화효익.방법:재공립종합성의원성립특수검사집중예약중심,개발신적예약평태,집중예약문진、주원환자적각항특수검사항목.결과:성립특수검사집중예약중심후,특수검사예약량명현상승(331 024인차VS 380 062인차),환자취진시간절성현저(4 4198소시VS 3695소시),용인성본득도절성(7개강위10인VS 5개강위5인).결론:재종합성의원진행특수검사집중예약복무우세명현,가유효절성환자특수검사예약등대시간,감소의원성본,제고환자만의도.
Objective: To optimize special medical examination appointment process, reduce appointment waiting time, and improve patient's satisfaction. Methods: The special examination appointment center was established. They developed a new booking platform to provide centralized appointment service for both outpatient and inpatient. Results: After the establishment of the special examination appointment center, the amount of special examination appointment obviously increased (331 024 person-times VS 380 062 person-times), treatment time of the patients decreased signiifcantly (44 198 hrs VS 3695 hrs). Conclusion: The concentrated medical appointment service has obvious advantages in general hospital, which could effectively save the patients' waiting time for special examination, reduce hospital costs, and improve patients' satisfaction.