CAJ | 학술논문

目的:探讨品管圈在提高患者对腹腔引流管口渗液处理满意度中的作用.方法:成立品管圈小组,以"提高术后患者对腹腔引流管口渗液处理的满意度"为活动主题.通过现状调查,设定目标值,分析出影响患者对引流管口渗液处理满意度的主要因素为渗液处理的及时性、有效性及护士的服务态度,针对要因制定对策并组织实施.结果:品管圈实施后患者对腹腔引流管口渗液处理的满意度由实施前的86.67%升至93.85%(P<0.05),护士的腹腔引流管专业知识考核成绩明显高于实施前(P<0.001),圈员综合素质得分优于活动前(P<0.05).结论:本次品管圈活动规范了腹腔引流管口渗液的处理方法,提升了患者对腹腔引流管口渗液处理的满意度,提高了本科室护理人员的团队精神及质量管理能力.
목적:탐토품관권재제고환자대복강인류관구삼액처리만의도중적작용.방법:성립품관권소조,이"제고술후환자대복강인류관구삼액처리적만의도"위활동주제.통과현상조사,설정목표치,분석출영향환자대인류관구삼액처리만의도적주요인소위삼액처리적급시성、유효성급호사적복무태도,침대요인제정대책병조직실시.결과:품관권실시후환자대복강인류관구삼액처리적만의도유실시전적86.67%승지93.85%(P<0.05),호사적복강인류관전업지식고핵성적명현고우실시전(P<0.001),권원종합소질득분우우활동전(P<0.05).결론:본차품관권활동규범료복강인류관구삼액적처리방법,제승료환자대복강인류관구삼액처리적만의도,제고료본과실호리인원적단대정신급질량관리능력.
Objective: To explore the effect of using Quality Control Circle (QCC) on improving the patients' satisfaction of dealing with exudate of peritoneal drainage tube. Methods: We established a QCC team, with the activity theme of "improving patients' satisfaction of dealing with exudate of peritoneal drainage tube after operation". On-site investigation was performed and targeted value was conifrmed. Those factors that inlfuenced patient satisfaction were analyzed and countermeasures were formulated and implemented according to three main factors. Results: The patients' satisfaction of dealing with exudate of peritoneal drainage tube was improved from 86.67% to 93.85% (P<0.05) after performing QCC. The scores of staff nurses' professional knowledge about peritoneal drainage tube and comprehensive quality of participants in QCC team, were improved after performing QCC (P<0.05). Conclusion: QCC activities could standardize the treatment method of dealing with exudate of peritoneal drainage tube, improve the patients' satisfaction, and enhance the team spirit and quality management abilities of nursing staffs.