CAJ | 학술논문

平台利用GIS、计算机电话集成（CTI）、自动呼叫分配（ACD）、交互式语音应答（IVR）等技术，以计算机网络通信技术为基础、以呼叫中心为核心、以规划空间数据库为载体，实现地理信息与违法建筑投诉举报信息无缝集成。平台从技术层面辅助违法建筑行政执法部门开展执法行动，同时畅通了违法建筑投诉举报渠道，为及时有效发现、制止、拆除违法建筑，维护公众对违法建筑整治工作的知情权、参与权和监督权提供了平台。
평태이용GIS、계산궤전화집성（CTI）、자동호규분배（ACD）、교호식어음응답（IVR）등기술，이계산궤망락통신기술위기출、이호규중심위핵심、이규화공간수거고위재체，실현지리신식여위법건축투소거보신식무봉집성。평태종기술층면보조위법건축행정집법부문개전집법행동，동시창통료위법건축투소거보거도，위급시유효발현、제지、탁제위법건축，유호공음대위법건축정치공작적지정권、삼여권화감독권제공료평태。
Based on computer and network communication technology ,call center and space data base of planning , the platform utilizes geographical information system ( GIS) ,computer telephone integration ( CTI) ,automatic call distribu-tion( ACD) and interactive voice response ( IVR) to realize the seamless integration between geographic information and reported complains about illegal constructions .This platform ,from a technical level ,effectively sustains the administrative enforcement authorities to handle illegal constructions and smoothes complaints reporting channel .What’s more,it pro-vides a platform to discover ,stop and dismantle those illegal constructions effectively and promptly and to preserve pub-lic’ s rights to know ,to participate and to supervise the renovation work about illegal constructions .